Support Center

Mobile phone FAQs

Last Updated: Mar 04, 2015 12:50PM WET
How do I transfer airtime to another Vodafone subscriber?
*516*recipient number*amount*PIN(1234)#
Eg : *516*050/020xxx xxxx*0*30*1234#

How do I top up my account?
Dial *134*Scratched Card PIN code#
 
How do I check for current time on the Vodafone network?
Dial *127*1#
 
How do I check my balance?
Dial *124#
 
How do I check for my SIM registration details?
Dial *400#
 
How do check for my own number on Vodafone?
Dial *127#

How do I port my number to Vodafone?
Kindly send the word “Port” to 600 – then visit the nearest retail shop with a valid national ID card for assistance.

What Family & Friends?
Four on-net numbers (prepaid mobile) @ 5p/min. One off-net number @ 8p/min. One International number @ 10p/min (29 World 1 Countries). To register, dial 555. Customers can change F&F numbers as often as they want. Subscription fee (50p). Renewal fee of 50p. Subsequent changes to an already registered number will attract a 50p charge.
 
What is Caller Tunes?
Personalise your ring back tone with Vodafone Caller Tunes! DIAL 585 or text SONG to 585 to register now. Monthly subscription is 62Gp & download is 32Gp.
  
What is SIM Registration?
Registration of all Vodafone SIM cards. Valid ID card (Voters ID Card, Drivers licence, Passport, NHIS, and National ID) required for verification at Vodafone shop.
 

What is Phonebook Backup?
Never lose your contacts again even if you lose your phone! Initial Backup is FREE, automatic update costs 10Gp for every 5 contacts & retrieval costs 1GHs
 
 
How do I activate Call Divert?
To activate call divert, go to your phone menu and select ‘Call Divert'. Call Divert service is free of charge and automatically comes with the Vodafone mobile service. Call Divert is a service that enables a customer to forward his incoming calls to:

Another mobile number (all networks)
Any other Landline number (Ghana)
All diverted calls will be charged on the outgoing call rates to diverted number as per the tariff plan.
 
How do I activate Call Holding & Waiting?
The customer has the option of putting the current call on hold and receiving the incoming one privately and can later resume the previous call without difficulty. To enjoy Vodafone Call Holding and Waiting service, go to your mobile phone menu to activate it. The service can also be deactivated and reactivated whenever you wish, free of charge.
 
How do I use the Vodafone Call Me Back service?
To use the service, simply dial *119*recipient’s number# and send. This service is absolutely free of charge and only available to Vodafone prepaid customers.
 

What is International Direct Dial (IDD)?
International Direct Dial (IDD) allows you to make international voice calls to other countries without going through an operator. This service comes as a default for all Vodafone prepaid customers. This means you can always make international calls provided you have enough credit on your phone. Vodafone post-paid customers need to however request for the IDD service before it is activated for their use.
 
What is Call Conference?
It is available in Vodafone post-paid connection and prepaid connection. If a customer has a Call Conference facility, then he can connect with five other people. Thus a conference can take place with six people including the originator.
 
 What is Call Barring?
A facility designed to prevent others from misusing your Vodafone phone. It allows a customer to Barr either all his incoming calls, or all outgoing calls or all outgoing ISD calls from his Vodafone mobile. It’s available on Vodafone post-paid and Prepaid. Incoming calls can only be diverted. Divert is possible only on mobile on local numbers. Calls diverted within a CUG (Closed User Group) will also be charged as per the usual Tariff Rates. Divert while Roaming is not possible.

How do i check my data balance while using my Mi-Fi device or Dongle(Modem)?
Kindly visit www.topup.vodafone.com.gh to check your data balance.
Note :A default password will be sent to you via Email or SMS.

What happens if I over scratch my Vodafone recharge card? 
Kindly visit the nearest retail shop for assistance. 

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