Support Center

VBS Closed User Group (CUG)

Last Updated: Jan 22, 2015 05:16PM WET
What is CUG?

CUG is also known as the closed user group, which refers group of people who are not charged for calls made in that group
 
Do I pay for CUG?

No
 
Which people are in my CUG group?

People in my organization under our corporate account
 
Does CUG expire?

No
 
 What qualifies me to be under CUG?

If the corporate package purchased by my organization has CUG indicated as part of the product offering
 
What do I do if my CUG is not working?

Call 0800 10000 or
Visit any Retail shop
Email to vbscare.gh@vodafone.com
Service Manager
Contact my Account Manager
 
When do I receive my monthly bundle reload?

Between the 25th and 27th of every month
 
What is the validity period for my monthly bundle reloading?

30 days
 
Will my monthly reload be rolled over to the next month?

No it will not
 
What do I do if I do not receive or lose my monthly reload?

Call 0800 10000 or
Visit any Retail shop
Email to vbscare.gh@vodafone.com
Service Manager
Contact my Account Manager
 
What do I do if I am being charged from my primary account instead of my corporate bundle?

Call 0800 10000 or
Visit any Retail shop
Email to vbscare.gh@vodafone.com
Service Manager
Contact my Account Manager
 
 Can I change my monthly bundle plan?

Yes but this will need to come as a request from your company.
 
Who can I speak to when I want to change my bundle plan?

Contact my Account Manager
Visit any Retail shop
Email to vbscare.gh@vodafone.com
Service Manager

Length of the contract

The contract lasts 12 months unless the customer is taking a 24 months device bolt-on

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