Support Center

New Installation

Last Updated: May 17, 2016 04:04PM WEST
How do I apply for the fixed broadband service?

Visit link the fixed broadband portal https://fbb.vodafone.com.gh/ or Visit the nearest retail shop for assistance.

How much does it cost for a new fixed broadband installation?

150GHC + Package customer applies for.
 
FIXED BROADBAND  PACKAGES

 
Package Volume Price
Evening and Weekend (9pm - 6am) 9GB Ghc50
Browser 20GB Ghc85
Streamer  40GB Ghc125
Webmaster 80GB Ghc180
Downloader 200GB Ghc250
Office 500GB Ghc400


*All packages are valid for 30 days. 

How long does it take for installation to be done?
 
Activity Package Name
Browser Basic   Browser  Streamer   Webmaster   Downloader   Office
Installation(Fixed
Line Required)
13 13 13 13 9 5.5
 
Installation(existing
working Fixed Line)

7

7

7

7

5

3
 
          
Where do I pay my bills?

You can either pay your bills online by visiting the fixed broadband portal https://fbb.vodafone.com.gh/index.php/payonlinedial *900#, or visit the nearest retail shop for assistance.

How do l get support if I have a problem with my fixed broadband?

You can Call 100,send an SMS to 655/755,send an email to info.gh@vodafone.com,send us a tweet @Askvodafonegh, or visit Facebook Vodafone Ghana page.

Does the bundle roll over?

Yes. Customers can roll over remaining or unused data in to their next bundle when they renew their bundle before current bundle expires.All accumulated roll-over data will expire after 3 months from the first date of roll-over. Visit https://fbb.vodafone.com.gh/index.php/product/broadband for more details.

SOS Credit
With our SOS credit bundles you can now boost your data allowance before you run out at any time and finish that download without interruptions. Just subscribe via our short code *900# (Vodafone numbers only) or login to your Self-service account @ fbb.vodafone.com.gh to subscribe and immediately receive a boost to your data allowance. 
You don’t need to pay for the boost now. We will take it when next you renew your primary bundle.
Our SOS credit bundles

 
Package   SOS Credit Price      SOS Credit Allowance  
Browser GHS 7 2GB
Streamer GHS 10 4GB
Webmaster GHS 15 8GB
Downloader GHS 20 20GB
Office GHS 35
50GB


 

Contact Us

x
0b4e412408f2b5aafe923d5d855b4780@vodafoneghana.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete