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vodafon cash

Jojo Oct 12, 2016 11:15AM WEST

hi,
my name is jojo and i have a fixed internet service with vodafon. i got to know about getting bonus data when the payment medium is vodafon cash, so that's what i use now. i have been having problems getting the bonus data for some unknown reason. last month it was given to me a day before my account would expire, and as u know the account would seize at the start of day not the end, which meant i had to pay for this month in order for the data to be rolled over. i called the reps and was told the bonus would be in 24 to 48 hrs. just as last month, it didnt show up in my account and i made a report. just as last month again, i received a text msg yesterday that it had been resolved but still nothing has been done. because of the time last months own was paid, first glance at the account would suggest a rolled over amount and i have to take 10 mins to explain to any service rep i speak to for them to understand.
if vodafon cash is the problem? you should let me know so i stop using the service. why do i have to beg for my bonus everytime and talking to the service reps never help. i thinking anyone working on the account should look incidence threads before they make a conclusion. the latest one was 1-IR8RMSA and from what your reps say, it shows it has been given. shouldn't this process be automated?

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Ellen Oct 12, 2016 12:02PM WEST Vodafone Ghana Support

Hello Jojo,

Thank you for answering my call and clarifying the issue.

I have sent a report with ID 1-ISIBBFC to the team in charge to allocate 15% bonus for paying for your broadband issue via Vodafone cash for the month of October.

Feedback will be communicated as soon as issue is resolved within 24 to 48 working hours.

Accept my sincere apologies for the inconvenience caused you.

Kindly contact us should you require any further assistance.

Thank you and have a good morning.

Regards,

Ellen.

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