Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Pathetic servise

Andries Viljoen Nov 22, 2016 12:39PM WET

please provide me with a CRM manager's contact details
0543410369

Up 0 rated Down
Anita Nov 22, 2016 01:04PM WET Vodafone Ghana Support

Dear Andries Viljeon,

Good afternoon and thank you for contacting us.

Kindly share your concerns with us for assistance, we currently do not have a dedicated number for our customer relation manager.

You can kindly send us your complains and we will forward to our superiors for assistance.

I look forward to your response.

Thank you and have a fruitful day.

Regards,

Anita.

Up 1 rated Down
Martin de Beer Jan 12, 2017 12:51PM WET
Hi Andries,

Good luck in getting that sorted. Been battling for more than 2 days to just get the correct data usage.

The internet online account shows usage of exactly 311.09mb for 6 days in a row (when it was only used for whatsapp) and now showing exactly the same usage in a row again. This cant be right and vodafone just don't want to supply the usage information..

Understanding why so many people rather use the Surfline units.. More expensive but awesome service and your data does not get "lost"....

Luckily I have gone through this now so there is a bunch of guys at the office who wanted to change over from mobile units. I can now at least tell them to give Vodafone a wide berth and rather support someone else..

Cheers,
Up 1 rated Down
Naa Jan 12, 2017 01:25PM WET Vodafone Ghana Support

Dear Andries Viljeon,

I apologize for your experience on the service; I am pleased to help.

Kindly assist us with the number on which you are experiencing the challenge and if possible a link to the site being used to track your usage for checks to help us advice accordingly.

Looking forward to your response.

Thank you for contacting Vodafone, enjoy the holiday.

Regards,

Michelle.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

x
0b4e412408f2b5aafe923d5d855b4780@vodafoneghana.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete