Please I loaded 12cedis Vodafone credit on my phone yesterday and it appears 6cedis.Can I please know why.My number is 0205893307
Dear Gifty Esinam,
Thank you for contacting us. It is my pleasure to assist you.
Checks on the number show, there was a auto renewal of the Vodafone X weekly (GHc 5.99) at 1/3/2017 on 6:08:58 PM after you recharged GHc 12 on your account.
Should you require any other assistance, please do not hesitate to contact us again.
Thank you for contacting Vodafone, We wish you a Happy New Year.
Thank you for the feedback.
I will be happy to assist you.
Checks on the +233209475173 number shows customer received the GHS 19.82 airtime on 2/11/2017 at 8:33:29 PM (GMT) increasing customers airtime to GHS 20.59; and GHS 20 deduction was made for the renewal of her weekly data bundle of 2GB.
Kindly advise the person to dial *126# to check and confirm balance details.
Do not hesitate to contact us should you require any further assistance.
Thank you for contacting Vodafone. Have a great weekend.