Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Customer care

Gifty Esinam Jan 04, 2017 01:58PM WET

Please I loaded 12cedis Vodafone credit on my phone yesterday and it appears 6cedis.Can I please know why.My number is 0205893307

Up 0 rated Down
Sonia Jan 04, 2017 02:08PM WET Vodafone Ghana Support

Dear Gifty Esinam,

Thank you for contacting us. It is my pleasure to assist you.

Checks on the number show, there was a auto renewal of the Vodafone X weekly (GHc 5.99) at 1/3/2017 on 6:08:58 PM after you recharged GHc 12 on your account.

Should you require any other assistance, please do not hesitate to contact us again.

Thank you for contacting Vodafone, We wish you a Happy New Year.

Regards,

Sonia.

Up -1 rated Down
Mark Feb 11, 2017 09:20PM WET
I have made a transaction on Ding to a Vodafone Number: The number is: +233209475173 The transaction was done at 3:32:52 today on 2/11/17 The person that I sent it to still did not receive the minutes that I send to her phone. The amount I paid was GHS 19.82 $5.00 US. Could you please look into this for me.

Thank You,
Mark
Up 0 rated Down
Ellen Feb 12, 2017 08:40AM WET Vodafone Ghana Support

Hello Mark,

Thank you for the feedback.

I will be happy to assist you.

Checks on the +233209475173 number shows customer received the GHS 19.82 airtime on 2/11/2017 at 8:33:29 PM (GMT) increasing customers airtime to GHS 20.59; and GHS 20 deduction was made for the renewal of her weekly data bundle of 2GB.

Kindly advise the person to dial *126# to check and confirm balance details.

Do not hesitate to contact us should you require any further assistance.

Thank you for contacting Vodafone. Have a great weekend.

Regards,

Ellen.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

x
0b4e412408f2b5aafe923d5d855b4780@vodafoneghana.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete