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zuhair kamaruddin Jan 06, 2017 07:31AM WET

Good day vodafone

My name is zuhair kamaruddin. Just now, I had purchase STREAMER MAX WEEKLY. Unfortunately, I received a message mention that I am in BROWSER LITE DAILY. I had dail *700# and *700*3# to stop the BROWSER LITE DAILY. All of my effort useless seem I am still in BROWSER LITE DAILY. I would like to ask your help to delete the BROWSER LITE DAILY PACKAGE. Thanks for your help. My number 233502650534

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Ellen Jan 06, 2017 10:12AM WET Vodafone Ghana Support

Dear Zuhair Kamaruddin,

Thank you for contacting us.

I will be happy to assist you today.

Checks on your account shows you currently do not have the Browser Lite Daily on the 0502650534 number. The current packages you have are;

1. Asia Weekly bundle which is expiring on 10/01/2017

2. Streamer Max Weekly which is expiring on 12/01/2016

3. Daily Double Value promotion which allows you to enjoy bonus on recharge anything you recharge your account with airtime. To deactivate this promotion, I will advise you use all bonus airtime you have in your account after which you dial 9090 to deactivate. Kindly note, you loose every benefit of the promotion should you deactivate it from your account.

Please dial *126# to check your current active packages.

We are always happy to help, kindly contact us should you require any further assistance.

Thank you for choosing Vodafone as your preferred network. We wish you a Happy New Year.



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zuhair kamaruddin Jan 06, 2017 04:05PM WET
Thanks for the reply. I will try again when when STREAMER MAX WEEKLY package finish. Is it I can buy again the weekly package or not. Thanks again
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Naa Jan 06, 2017 04:25PM WET Vodafone Ghana Support

Dear Zuhair Kamaruddin,

Thank you for your feedback. I am pleased to assist further.

You can always activate a package that best suits you. Kindly dial *700*3# to prevent the current data plan from automatically renewing upon expiry and once the plan is exhausted, you can dial *700*1# to activate your preferred offer.

Should you require additional assistance, we are happy to help.

Thank you for contacting Vodafone, we wish you a Happy New Year.



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Joseph Danquah Jul 12, 2017 12:11AM WEST
Good evening Vodafone,

I'm wondering if you could explain to me the difference between the Downloader Lite and the Streamer Lite.

Thank you.
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Ametepe, Bridget Jul 12, 2017 08:25AM WEST Vodafone Ghana Support

Hello Joseph Danquah,

Thank you for getting in touch with us. I am happy to help.

Kindly note that they are both data bundles but have different amount of data. They can both be used for the same purpose.

Should you need further information please contact us again.

Thank you and have a lovely day.



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