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Payment of rental charges

William Bosu Mar 02, 2017 06:37AM WET

Dear Manager,

I have a fixed line service that was interrupted for more than 8 months owing to theft of supply line cables. Vodafone Company itself suspended services on the line during this period. They have recently restored the services but demand that I pay the rental charge of GHC11.13 for each of the months when I had absolutely no service whatsoever.

I would be grateful if you could explain this unjustifiable demand.

Thank you.

Up 0 rated Down
Ellen Mar 02, 2017 10:17AM WET Vodafone Ghana Support

Dear William Bosu,

Good morning and thank you for the feedback.

I apologize for the inconvenience caused you due to the challenges you experienced with your broadband service.

I will be happy to assist you; in order to do so, could you please confirm the exact broadband number, the location and an alternative contact number for investigations and assistance?

I look forward to your response.

Thank you for contacting Vodafone.

Regards,

Ellen.

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