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Recharge Problem

Gifty Mar 08, 2017 10:27AM WET

Please, I am on Vodafone X. I had a balance of 2.26700 Ghc and i recharged 10 Ghc to enable me to activate my monthly charges on vodafone x. after recharging, i still had 2.26700 Ghc with a bonus of 10 Ghc which i subscribed. i want to find out why my main account balance is still 2.26700 and not 12.2670 Ghc?

Up 1 rated Down
Felix Mar 08, 2017 11:44AM WET Vodafone Ghana Support

Hello Gifty,

Good afternoon and thank you for contacting us. I am very sorry for any inconvenience caused.

I will be more than pleased to check on it for you.

Kindly provide me with the number as well as the date and time in order to check on it for you. I look forward to hearing from you again soon.

Thank you for contacting Vodafone and have a nice day.

Regards,

Felix.

Up -1 rated Down
Nicholas Bakal Mar 14, 2017 05:43PM WET
I bot a card and some nobers has been miss. This is the serial no 610200107277034
Up 0 rated Down
Abigail Mar 14, 2017 05:46PM WET Vodafone Ghana Support

Hello Nicholas Bakal,

Good evening and thank you for contacting us. I apologise for the over scratched card.

Please provide me with the number you want to recharge on the the PIN numbers, replacing * with the missing numbers in sequential order so I can assist with the recharge from my end.

Thank you.

Regards,

Abigail.

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