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Too much internet failures with Vodafone fixed broadband

Ama Mar 29, 2017 06:03PM WEST

We started using Browser fixed broadband package like 3 months ago. In these 3 months we suffered more than 3 times a general failure leaving us without internet service between 3 and 7 days each time. Last failure it was fixed last week tuesday and, unluckily, now it happened again... after less than one wee. It's not acceptable. The customer service is fast answering but just to say that they apologize and hope they will fix it in the following 5 working days... but how can it happen more than 3 times in 3 months and the last 2 times in just one week time? Is it normal? We don't think so. We made several complaints but nothing changes. What we can do? Pillar 2, Accra.

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Naomi Mar 29, 2017 06:22PM WEST Vodafone Ghana Support

Hello Ama,

Thank you for bringing this issue to our attention and do apologize for the inconvenience caused you with the service. I will be pleased to assist you.

Kindly confirm the number and the status of the ADSL and Internet lights for assistance.

Counting on your prompt response.

Thank you for contacting Vodafone, have a great day.

Regards,

Naomi.

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