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DATA PROBLEM

Emmanuel Anim Apr 11, 2017 01:56PM WEST

I suspended my account and I had 54 gig data (rollover on streamer) in my account. After activating my account, I have been paid GHC 88.00 I am on the GHC 125 (40gb) and the number is 0302427585. I have called the helpline several times and its stories here and there..... I went to the Circle office today only to be told to write a letter to make a request.... The question is, did Vodafone write a letter to me when they gave me portion of my 54gb data???????? I want my 54gb data in full as it was before I suspended the account or come take your pole and lines from my house...... I think I can have a choice.

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Abigail Apr 11, 2017 02:31PM WEST Vodafone Ghana Support

Hello Emmanuel,

Good afternoon and thank you for contacting us.

I apologise for the issue you have with your data and the credit adjustment being passed unto your account.

Please be informed that a new report has been raised to further investigate and resolve the issue. Your incident number for follow up is 1-LZX7NIY. Issues like this takes within 48 hours to be resolved.

Do not hesitate to contact us again should you need further assistance.

Thank you and have a blessed day.

Regards,

Abigail

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