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Bad network connection

William sekyi Apr 16, 2017 02:00PM WEST

Hello there! Am very upset about the kind of service being provide by your institution. I had a very bad internet connection for the past 5 days now and I reported the incident to your management and till now the problem hasn't been resolved. I spoke to the customer service several times and I was been told the issue will soon be resolved to the extent of getting a technician to work on the cables but they lured me. To be honest I am not feeling good about this whole thing because I work with the internet in my office and it has caused me to lose a lot of money. I need your attention now!! ( from Spintex behind the glow lamp sch.) Tel: 0204073239

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Anita Apr 16, 2017 03:08PM WEST Vodafone Ghana Support

Good afternoon William Sekyi,

Thank you for contacting us.

I apologize sincerely for the difficulty you experienced with the service. I am happy to assist you.

Kindly assist us with the following details to enable us escalate the issue to our network team for assistance.

1. What phone do you use
2. Please tell us the exact location where you normally experience the network problems?
3.Is the problem affecting your browsing experience for both 2G & 3G ?
4. How many bars do you have on your phone when the problem occurs ?
5. Finally kindly give us an alternate contact if there is any.

I look forward to your response.

Thank you for contacting Vodafone, have a nice day.

Regards

Anita.

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