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Very Slow broadband

Alicia Apr 24, 2017 11:55AM WEST

Hello, as of the beginning of the year i have been experiencing very slow broadband connection. The other day i was having problems with the modem (the internet kept cutting off) so a technician came to repair it, i was hoping that this would also fix the speed but it ended up even slowe and! whenever I conduct speed tests using Ookla speed test i never receive anything above 0.75mbps download speed. Is there any way this problem can be solved? Location is Osu, Ridge. Broadband number is 0302631520. I am quite disappointed as when the vodafone was first installed some few years ago the speed was very good. Now it takes days to download a 1gb file!

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Ellen Apr 24, 2017 12:48PM WEST Vodafone Ghana Support

Hello Alicia,

We acknowledge the feedback given.

I do understand the inconvenience you have faced due to the slow internet speed and I am sorry for the experience with our broadband service.

Your speed profile has been adjusted to 2mbps; due to your line condition currently, any further increase will cause your line to fluctuate.

Kindly turn off and on your modem; monitor the speed and revert with feedback confirming an alternative contact number, if possible a Vodafone Mobile number should issue persist.

Standing by for your feedback.

Thank you for contacting Vodafone.

Regards,

Ellen.

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Alicia Apr 24, 2017 01:31PM WEST
Thank you very much for your assistance.
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Ellen Apr 24, 2017 01:36PM WEST Vodafone Ghana Support

Thank you for the feedback Alicia.

Do revert with feedback should issue persist.

Thank you and have a good afternoon.

Regards,

Ellen.

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