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Broadband application

Michael May 10, 2017 11:01AM WEST

Hi-i decided to apply for your broadband package last week at your retail store ad communicated the urgency of the service to the Associate that received my application. It has been nearly a week and every time someone from your office just calls me to tell me they are coming to survey my area, but never show up. If Vodafone is not interested in providing services to customers who are ready to pay, don't advertise it! I'm sick and tired of this treatment when you guys are in Africa.


Will be writing a blog on Vodafones lousy service very soon. As a sign of courtesy i will engage your CEO this afternoon on Twitter to hear from her before taking this viral.

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Jessica May 10, 2017 12:00PM WEST Vodafone Ghana Support

Hello Michael,

Good morning and thank you for bringing the issue to our attention.

I do understand how you feel and i apologise for the delay in providing you with the service. I am pleased to assist you.

Kindly provide us with the reference ID and a number you can be reached on for assistance.

Hope to hear from you soon.

Thank you for contacting Vodafone and have a great day.

Regards,

Jessica.

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Michael May 10, 2017 12:36PM WEST
1-MCFSUOJ


0243537546
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Ellen May 11, 2017 12:09PM WEST Vodafone Ghana Support

Good morning Michael,

Thank you for answering my call.

As discussed on phone, the survey has been completed; however, the service will currently not be accessible at your exact location.

I will advise you please reapply via our online porta http://bit.ly/2o4SDJm in a month or two for update.

Any inconvenience caused you is deeply regretted.

Kindly contact us should you require any further assistance.

Thank you for contacting Vodafone. Have a good day.

Regards,

Ellen.

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Senthil kumar May 15, 2017 04:06PM WEST
Hi
I am Senthil
I mistakenlygive my office address instead of resident.
my resident address
North industrial area
la galatte restaurant building.
could you please send your engineer here.
this is my contact
054 356 8956
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Naa May 15, 2017 05:20PM WEST Vodafone Ghana Support

Hello Micheal,

Thank you for answering my call. I am willing to assist you.

As discussed on phone, you will be called by the engineer as soon as possible.

Should you require any further assistance, Please do not hesitate to contact us again.

Thank you for contacting Vodafone. have a nice day.

Regards,

Naa.

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