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Network

David May 17, 2017 10:36PM WEST

My Vodafone network bar is full and showing the H on blackberry, but the internet is very slow, this is my number 050 569 1875

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Naa May 17, 2017 10:44PM WEST Vodafone Ghana Support

Hello David,

Thank you for contacting us.

I truly apologize for the slow internet connection. I am happy to assist you.

Kindly change your APN setting from ‘browse’ to ‘internet’ or from ‘internet’ to ‘browse’ and restart your phone. Your feedback will be much appreciated.

Do not hesitate to contact us should you require any further assistance.

Thank you for contacting Vodafone, have a wonderful evening.

Regards,

Naa.

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David May 17, 2017 11:33PM WEST
Thanks for your swift response, It is still the same, I changed from browse to internet, it wasn't browsing so I changed back from internet to browse, still not serving me well, meanwhile the network is still very full on my blackberry q10, but the internet is 👎 Very
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Dorothy Welsing May 18, 2017 08:33AM WEST Vodafone Ghana Support

Hello David,

Good Morning and thank you for the feedback.

I do apologize you are still having issues browsing on your account.

Kindly note a report with ID No. 1-MJ2KD6L has been raised and forwarded on your behalf to the appropriate team. Issues such as this take 24 hours to be worked on.

Would kindly appreciate it if you would have a little patience while our team works on finding a solution to the issue.

Do not hesitate to contact us should you require further assistance.

Thank you for contacting Vodafone, have a nice day.

Regards,

Dorothy.

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