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Keeping my number

sam May 22, 2017 12:01PM WET

I have traveled out of the GH and will be out for a long while. What shd i do to keep my number until i return?

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Ellen May 22, 2017 03:04PM WET Vodafone Ghana Support

Hello Sam,

Good afternoon and thank you for contacting us.

I will be happy to assist you.

To keep your number active while you are currently out of the country; you will need to be recharging airtime on the number monthly. Recharge platforms such as Top-up Vodafone Ghana (http://bit.ly/2qMOflM) or express pay.

Alternatively, you can request a family member or friend to transfer airtime from his Vodafone mobile number to your mobile number or from his Vodafone Cash account.

Kindly note, the SIM will be inactive should you not recharge airtime on the account for 3 months; hence, SIM will be deactivated if it is inactive for 6 months. Please click here http://bit.ly/1OpxVuE for more information.

I hope you are okay with the information.

Do not hesitate to contact us should you require any further assistance.

Thank you for contacting Vodafone. Have a great day.

Regards,

Ellen.

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Eric Jun 01, 2017 10:38PM WET
Please my SIM has been deactivated so please reactivate it for me so that i can top up and use my SIM .
Thanks.
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Dorothy Welsing Jun 02, 2017 07:44AM WET Vodafone Ghana Support

Hello Eric,

Thank you for contacting us, I am happy to assist you.

Kindly assist with the number for checks and assistance.

Standing by for your feedback.

Regards,

Dorothy.

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Gabby Fiakeye Jun 21, 2017 02:59PM WET
Hi All ,

Kindly guide me on how to reserve my phone number in case i am out of the country.

Regards
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Anita Jun 21, 2017 04:59PM WET Vodafone Ghana Support

Hello Gabby Fiakeye,

Thank you for contacting us. it is my pleasure to assist you.

Kindly dial *565# to reserve your number before leaving the country.

I am available to assist you again should you require further assistance.

Thank you for contacting Vodafone,

Regards,

Anita.

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