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Vodafone customer care

Grace Jun 01, 2017 05:13PM WET

Anytime I buy credit you guys deduct an amount from my credit even when I haven't borrowed credit.
Please do something about it else you gonna loss a customer.
Its really annoying guys do something about it asap

My number ... 0205823842
Thank you

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Naa Jun 01, 2017 05:54PM WET Vodafone Ghana Support

Dear Grace,

Thank you for bringing this issue to our attention.

Please accept my sincere apologies for the lost credit. I am willing to assist you.

Kindly note, checks on your account shows no lost credit. I will be glad if you can assist me with the date and time you lost the credit.

I look forward to your prompt response.

Thank you for contacting Vodafone, have a nice evening.

Regards,

Naa.

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Jose Addai Asante Jun 07, 2017 02:18PM WET
I'm having problem with my Vodafone X sim, I bundled just yesterday 06/06/2017 @ night for monthly offer and all my data is taken away. I've been quite for sometime now but this time I can't take it anymore... please fix it for me asap cos I have important stuff to send.... this is my # 0203758580
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Anita Jun 07, 2017 04:35PM WET Vodafone Ghana Support

Hello Jose Addai Asante,

Thank you for bringing this to our attention.

I apologize sincerely for any inconvenience caused you; I am happy to help.

Checks on your account showed no evidence of purchased Vodafone x package on the (06/06/2017). The last activation on the account was on the 31/05/2017.

You can kindly request for details on your transaction history via Disclosures.GH@vodafone.com

I am available to assist you again should you require further assistance.

Thank you for contacting Vodafone, have a good day.

Regards,

Anita.

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