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COMPLAINT ON DATA

Priscilla Quartey Jun 11, 2017 09:49AM WET

Mine is a complaint and i need a quick response.

I run out of data yesterday and decided to do a bundle with Ghs20 immediately. That was around 5pm. I got about 1.2gig for GHS20 at at this morning the data is gone and I am at a loss.
Please check exactly what went on for me. I am certain something must have gone on wrong and I want to know. I have tried your call center but cannot get through. Kindly contact me via emailfor my number.

Up -2 rated Down
Eric Asiedu.Asiedu, Jun 11, 2017 10:37AM WET Vodafone Ghana Support

Hello Priscilla Quartey,

Good morning and thank you for contacting Vodafone. I am pleased to assist you.

I apologize for you unable to see data bundle, please assist me with your number for checks and assistance.

Looking forward for your swift response.

Thank you contacting Vodafone and have a good day

Best Regards,

Eric

Up 0 rated Down
Sherri Paulson Jun 14, 2017 07:53AM WET
Same problem as the person above. I put 20 cedis on. It says I am connected. It says there is good coverage but I get nothing. I can't even send an email to support I have to use my data. What is wrong.0207858329 please call me.
Sherri Paulson
Up 0 rated Down
Ametepe, Bridget Jun 14, 2017 08:37AM WET Vodafone Ghana Support

Hello Sherri Paulson,

Thank you for writing to us and for answering my call.

As discussed on phone, please top up and bundle and then try connecting with your mi fi and provide us with feedback.

Do not hesitate to contact us again should you require our assistance.

Thank you and have a great day.

Regards,

Bridget.

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