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Wrongful deduction of credit

Tina Mensah Jul 27, 2017 02:38PM WEST

I keep losing credit on my Vodafone sim even though I have not subscribed to any Vodafone services. I had bought 5 cedis of airtime, and though I didn't make a call/send a message, I woke up two days later to find out that my credit had reduced to GHS4.1777. Then today, i just checked my balance and it's now GHS3.777. I know the figures are small, but i don't get why i should lose the credit in this manner. it represents unfaithfulness and untrustworthiness.

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Dorothy Welsing Jul 27, 2017 02:48PM WEST Vodafone Ghana Support

Hello Tina Mensah,

Apologies for the credit deductions on your account, I am glad to be assist you.

Kindly assist with the number and when the deductions happened for checks and assistance.

Standing by for your response.

Thank you and have a nice day.



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Ewura Aug 05, 2017 09:23PM WEST
I'm in some fix rn.. I got credit thinking my bundle was done.I loaded it and from that message that pops up, I realised I still had something left so I decided to wait till it was done so that I rebundle my x subscription. An hour later, Internet's messing, I decide to check,Thinking it was done just to realise the loaded credit has been deducted.
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Naa Aug 05, 2017 09:39PM WEST Vodafone Ghana Support

Hello Ewura,

Thank you for bringing this issue to our attention.

Please accept my sincere apologies with regards to the lost credit. I am willing to assist you.

Kindly assist me with your number for further checks and assistance.

I look forward to your response.

Thank you for contacting Vodafone and have a great evening.



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David Aug 17, 2017 07:30PM WEST
I am also experiencing wrongful airtime deductions for the three weeks now. I am actually thinking porting to another network or using the sim entirely. My number is 0200436300
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Abigail Aug 17, 2017 07:54PM WEST Vodafone Ghana Support

Hello David,

Our apologies for the credit deduction.

Please provide us with the recent date you were deducted so we can investigate.




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