I keep losing credit on my Vodafone sim even though I have not subscribed to any Vodafone services. I had bought 5 cedis of airtime, and though I didn't make a call/send a message, I woke up two days later to find out that my credit had reduced to GHS4.1777. Then today, i just checked my balance and it's now GHS3.777. I know the figures are small, but i don't get why i should lose the credit in this manner. it represents unfaithfulness and untrustworthiness.
Hello Tina Mensah,
Apologies for the credit deductions on your account, I am glad to be assist you.
Kindly assist with the number and when the deductions happened for checks and assistance.
Standing by for your response.
Thank you and have a nice day.
Thank you for bringing this issue to our attention.
Please accept my sincere apologies with regards to the lost credit. I am willing to assist you.
Kindly assist me with your number for further checks and assistance.
I look forward to your response.
Thank you for contacting Vodafone and have a great evening.
Our apologies for the credit deduction.
Please provide us with the recent date you were deducted so we can investigate.