After using My Vodafone App for some months now I stopped receiving bonus on the top up through the App. I was trying to solve this issue or at least to get to know what happened by Call centre, but in vain. ( May be you can explain why I stopped receiving this kind of bonus and how can I restore it please.
Good morning and thank you for contacting us. I am pleased to assist you.
Kindly note the bonus credit on MyVodafoneApp you were receiving was a promo which was running but has ended. Hence , your inability to receive bonus.
Do not hesitate to contact us again if you need further assistance.
Thank you for contacting Vodafone and have a great day.