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Poor service

Magdalyn Sep 28, 2017 12:18PM WEST

So why do I keep experiencing poor service from Vodafone? Why is the internet speed so slow and keeps going on and off? Why must I go for 2 days without internet when I have paid for this service? What does Vodafone expect me to do for these 2 days? Why can the data not be transferred to another Vodafone number to enable me access data while waiting for Vodafone to take forever to even identify what the problem is? Why must it always be a struggle to get Vodafone to deliver quality service? Why does does Vodafone make me feel like they are doing me a favour instead and make me feel powerless instead of giving enabling me 🤔🤷‍♀️🤦🏽‍♀️.

I can't think far.......

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Jessica Sep 28, 2017 01:00PM WEST Vodafone Ghana Support

Hello Magdalyn Yankson,

Good morning and thank you for bringing the issue to our attention. I do apologise for the delay and inconvenience caused you. i am pleased to assist you.

Kindly provide us with the number you have the issue on or the reference ID for assistance please.

Hope to hear from you soon.

Thank you for contacting Vodafone and have a great day.



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Magdalyn Sep 28, 2017 05:05PM WEST
Thanks Jessica. See text below;

"Dear Customer, your incident report with id 1-OE79LTT has been received. We are working to diligently resolve it .Vodafone, power to you."

However none of the questions I asked have been answered. Pardon me if I am insisting on answers. It is because the issue is persistent and I'm just wandering why it is that much of a hussle accessing data that I have paid for almost every month.

Glad if I can get some answers to enable me understand future occurrences.

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Abigail Sep 28, 2017 05:19PM WEST Vodafone Ghana Support

Hello Magdalyn,

Please, I just checked your account and realised your internet is active and connected. Please confirm.

If there is any other issue you are facing with the service, kindly give details for assistance.



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Magdalyn Sep 30, 2017 11:58AM WEST

I am not sure how you determine whether an issue is resolved, however, if you care to know, it is still not working.

Can I have the data transferred to another Vodafone number for me so I can access my data? Unless this is a profit making strategy.

Hope one of you would care enough to fix this permanently if indeed it isn't a profit making strategy.

Looking forward to receiving a good service at least for once from Vodafone.
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Dorothy Welsing Sep 30, 2017 02:41PM WEST Vodafone Ghana Support

Hello Magdalyn,

Apologies you are still having issues with the service.

Kindly note once the issue has been resolved a credit adjustment can be done on your line for the days you were without internet service.

Also note a follow up report with ID no. 1-OFM86XP was raised on the issue and is being worked on by the team.

Kindly have patience while the team works on finding a lasting solution to the issue.

My sincere apologies for the inconvenience this issue has caused.

Thank you for contacting Vodafone and have a great day.



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Magdalyn Sep 30, 2017 04:55PM WEST

This is a persistent issue. It is not a one off. It happens every month and you guys are not bothered to fix it permanently and I don't know why, hence my view that it is a profit making strategy. What is the value of a credit adjustment when I cannot even access the credit? Can I get my money refunded rather so I go to another provider, maybe I will get a better service there?

Talking about me having patience, unfortunately I am not the source of patience so I have run out of stock on patience for Vodafone. The patience I have left in me is for other purposes.

Continue enjoying your day and congratulation to you and the team for good job done in frustrating your customers.


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Naa Sep 30, 2017 07:23PM WEST Vodafone Ghana Support

Hello Magdalyn,

Thank you for getting back to us.

Our apologies for the poor customer service you have experienced.

One of our core values as a company is “customer satisfaction” and for this to have happened to you is deeply regretted.

We have nonetheless, taken lessons from your bad customer service experience and going forward, we will put in measures to avert a repetition of what you went through.

I will humbly plead with you to bear with us as we work on the issue for a lasting solution.

We are always happy to assist you, should you require any assistance.

Thank you and have a blissful evening.



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