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Poor service

Magdalyn Sep 28, 2017 12:18PM WEST

So why do I keep experiencing poor service from Vodafone? Why is the internet speed so slow and keeps going on and off? Why must I go for 2 days without internet when I have paid for this service? What does Vodafone expect me to do for these 2 days? Why can the data not be transferred to another Vodafone number to enable me access data while waiting for Vodafone to take forever to even identify what the problem is? Why must it always be a struggle to get Vodafone to deliver quality service? Why does does Vodafone make me feel like they are doing me a favour instead and make me feel powerless instead of giving enabling me 🤔🤷‍♀️🤦🏽‍♀️.

I can't think far.......

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Jessica Sep 28, 2017 01:00PM WEST Vodafone Ghana Support

Hello Magdalyn Yankson,

Good morning and thank you for bringing the issue to our attention. I do apologise for the delay and inconvenience caused you. i am pleased to assist you.

Kindly provide us with the number you have the issue on or the reference ID for assistance please.

Hope to hear from you soon.

Thank you for contacting Vodafone and have a great day.

Regards,

Jessica.

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Magdalyn Sep 28, 2017 05:05PM WEST
Thanks Jessica. See text below;

"Dear Customer, your incident report with id 1-OE79LTT has been received. We are working to diligently resolve it .Vodafone, power to you."

However none of the questions I asked have been answered. Pardon me if I am insisting on answers. It is because the issue is persistent and I'm just wandering why it is that much of a hussle accessing data that I have paid for almost every month.

Glad if I can get some answers to enable me understand future occurrences.

Regards
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Abigail Sep 28, 2017 05:19PM WEST Vodafone Ghana Support

Hello Magdalyn,

Please, I just checked your account and realised your internet is active and connected. Please confirm.

If there is any other issue you are facing with the service, kindly give details for assistance.

Thanks

Abigail

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Magdalyn Sep 30, 2017 11:58AM WEST
Abigail,

I am not sure how you determine whether an issue is resolved, however, if you care to know, it is still not working.

Can I have the data transferred to another Vodafone number for me so I can access my data? Unless this is a profit making strategy.

Hope one of you would care enough to fix this permanently if indeed it isn't a profit making strategy.

Looking forward to receiving a good service at least for once from Vodafone.
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Dorothy Welsing Sep 30, 2017 02:41PM WEST Vodafone Ghana Support

Hello Magdalyn,

Apologies you are still having issues with the service.

Kindly note once the issue has been resolved a credit adjustment can be done on your line for the days you were without internet service.

Also note a follow up report with ID no. 1-OFM86XP was raised on the issue and is being worked on by the team.

Kindly have patience while the team works on finding a lasting solution to the issue.

My sincere apologies for the inconvenience this issue has caused.

Thank you for contacting Vodafone and have a great day.

Regards,

Dorothy.

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Magdalyn Sep 30, 2017 04:55PM WEST
Dorothy,

This is a persistent issue. It is not a one off. It happens every month and you guys are not bothered to fix it permanently and I don't know why, hence my view that it is a profit making strategy. What is the value of a credit adjustment when I cannot even access the credit? Can I get my money refunded rather so I go to another provider, maybe I will get a better service there?

Talking about me having patience, unfortunately I am not the source of patience so I have run out of stock on patience for Vodafone. The patience I have left in me is for other purposes.

Continue enjoying your day and congratulation to you and the team for good job done in frustrating your customers.

Cheers



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Naa Sep 30, 2017 07:23PM WEST Vodafone Ghana Support

Hello Magdalyn,

Thank you for getting back to us.

Our apologies for the poor customer service you have experienced.

One of our core values as a company is “customer satisfaction” and for this to have happened to you is deeply regretted.

We have nonetheless, taken lessons from your bad customer service experience and going forward, we will put in measures to avert a repetition of what you went through.

I will humbly plead with you to bear with us as we work on the issue for a lasting solution.

We are always happy to assist you, should you require any assistance.

Thank you and have a blissful evening.

Regards,

Naa.

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Magdalyn Oct 23, 2017 09:39AM WEST
Guys,
I woke up this morning and noticed that my broadband has been disconnected.
I find it rather very unfortunate as from Dorothy Welsing's email above on the 30th September indicated that I was going to be credited back with the days I did not have access to data which was for about a week. You can check your records.

May I ask that you do the needful and revert asap before I turn to social media with this profit making strategy of Vodafone because I am tired of being taken for granted and being treated as though Vodafone is doing us a favor when it is us the customers who are actually doing Vodafone a favor because we chose to use your product.

You'll hear from us shortly on Facebook and other social media platforms since that is the only language you service providers understand these days.

Cheers.

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Richmond Tunu Oct 23, 2017 10:09AM WEST Vodafone Ghana Support

Hello Magdalyn,

Good morning and thank you for contacting Vodafone. I am happy to help.

Please accept my sincere apologies for inconvenience caused you. I am unable to trace your earlier mail sent with this email address so I could get your number and check on the issue as a result of some challenges we are experiencing this morning.
I will be grateful if you can assist me with the number.

Looking forward to your response.

Thank you for contacting Vodafone, have a great day.

#HappyToHelp.#TheFutureIsExciting.Richmond.

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Magdalyn Oct 23, 2017 12:30PM WEST
Richmond,

The number is 0302721365
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Richmond Tunu Oct 23, 2017 03:13PM WEST Vodafone Ghana Support

Hello Magdalyn,

Thank you so much for the prompt response. I am happy to help.

I am truly sorry for the inconvenience caused you. I will be grateful if you can assist me with the time frame or number of days you were without service so I can file for a credit adjustment in that regard.

Looking forward to your prompt response.

Thank you for contacting Vodafone, have a great day.

#HappyToHelp.#TheFutureIsExciting.Richmond.

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Magdalyn Oct 23, 2017 03:31PM WEST
From 26th September till 2nd October thereabout.
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Dickson ofosu Oct 24, 2017 06:14AM WEST Vodafone Ghana Support

Hello Magdalyn,

Good morning and thank you for the swift response.

Kindly note that an email has been sent to the appropriate department for assistance, we hope to update you soon.

Thank you.

#HappyToHelp. #TheFutureIsExciting. Dickson.
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Magdalyn Oct 25, 2017 10:12PM WEST
Any updates?
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Naa Oct 25, 2017 10:35PM WEST Vodafone Ghana Support

Hello Magdalyn,

Thank you for getting back to us. I am happy to help.

Kindly note, a follow up mail has been sent to the team n charge. We will update you as soon as we receive any feedback from the team.

Please contact us again should you require any further assistance.

Thank you for contacting Vodafone and have a great evening.

#TheFutureIsExciting. #HappyToHelp. Naa.

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