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Airtime balance

Pearl Amoah Oct 08, 2017 08:57AM WEST

I had ghc22 in my airtime account. I checked it this morning and I'm told I have just ghc2 remaining. Yesterday I bundled ghc11. 99....my current account balance should be about ghc10... I'm also being reminded that my SOS is ghc11... When I haven't borrowed.... This is the second time this event is happening... I need my airtime retrieved as soon as possible

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Anita Oct 08, 2017 11:53PM WEST Vodafone Ghana Support

Hello Pearl,

Good evening and thank you for contacting us.

Apologies for the deductions on your account; I am happy to help.

Please assist me with the number and date the issue occurred to aid investigations.

I look forward to you response.

Thank you for have an awesome night.

Regards,

Anita.

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