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Horrible Vodafone Service

Jimmy Mauldin Oct 14, 2017 01:20PM WEST

Why can't Vodafone provide better customer service? My phone line/Broadband line has been down for two days in Labone. Still not fixed. Representative just told me now that maybe by Monday, they will follow up. Three days with no phone or internet service and the company MAY contact me on Monday with an update? That is unacceptable! Makes we want to discontinue my service with Vodafone and look for one of your competitors that may do a better job.

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Dorothy Welsing Oct 14, 2017 01:26PM WEST Vodafone Ghana Support

Hello Jimmy Mauldin.

Thank you for contacting us again, I am glad to assist you.

Apologies you are having issue with the service.

Kindly note as informed previously through live chat and on call by one of our agents, a report was raised with ID no. 1-OMOOJ5V and sent to the team for assistance on the issue and as informed once done a credit adjustment will be done on the account for the days you were without service.

Please have patience while the team works on resolving the issue at hand.

Apologies once again for any inconvenience this has caused.

Thank you for contacting Vodafone, Have a nice day.

Regards,

Dorothy.

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Richard Sakyiamah Nov 23, 2017 08:37PM WET
I have experienced the very worst service of my life in the last 2 months and Vodafone seems not fix the problem. My FBB has been down, I keep lodging complains almost 3 times daily and no permanent solution has been rendered. The technicians come around to fix it but in about 30 mins after they are gone, the problem resurfaces. Now I spoke with the support Center and they said the line condition in my location could be faulty and this is exactly Vodafone’s responsibility but they don’t want fix it.
I pay ghc 180 every month for nothing. This is poor service and more like Vodafone robbing it’s customers. This is one of ticket numbers 1-P64JOCW. This is an urgent situation and Vodafone should work on it to avoid losing its customer base.

My location is Segico Flat Tema Comm 4.
Contact 0265550461

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