Why can't Vodafone provide better customer service? My phone line/Broadband line has been down for two days in Labone. Still not fixed. Representative just told me now that maybe by Monday, they will follow up. Three days with no phone or internet service and the company MAY contact me on Monday with an update? That is unacceptable! Makes we want to discontinue my service with Vodafone and look for one of your competitors that may do a better job.
Hello Jimmy Mauldin.
Thank you for contacting us again, I am glad to assist you.
Apologies you are having issue with the service.
Kindly note as informed previously through live chat and on call by one of our agents, a report was raised with ID no. 1-OMOOJ5V and sent to the team for assistance on the issue and as informed once done a credit adjustment will be done on the account for the days you were without service.
Please have patience while the team works on resolving the issue at hand.
Apologies once again for any inconvenience this has caused.
Thank you for contacting Vodafone, Have a nice day.