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Eric Oct 18, 2017 01:01PM WEST

how i can get the code to remember my number?
thank you

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David Oct 18, 2017 03:29PM WEST Vodafone Ghana Support

Hello Eric
Thank you for contacting Vodafone.
Kindly dial *127# to know your number.

#TheFutureIsExciting #HappyToHelp. David.

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Lucky Nov 05, 2017 02:20PM WET
I haven't used my sim card for sometime now because I wasn't around, and today I wanted to but i couldn't use my sim card to make calls or receive calls. I want the problem to be solve. Here's my number 0500388161.Thank you
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David Nov 05, 2017 02:42PM WET Vodafone Ghana Support

Hello Lucky,

Thank you for getting in touch with Vodafone once again.

I sincerely apologize for any inconvenience caused. Kindly note, the sim become inactive if you do not use the sim for or than 3 months. Further checks on the number ( 0500388161) indicates the sim is active. Kindly purchase a blank new sim card which is not registered or assigned to any number and get back to us with the serial numbers of the new blank sim for sim swap assistance.

Alternatively, please visit our nearest retail shop with a valid national ID for sim replacement assistance.

#TheFutureIsExciting #HappyToHelp. David.

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Lucky Nov 05, 2017 07:03PM WET
Hi Vodafone,

Here is my blank new sim card 0207496532 and here's my 0500388161 old sim card that am unable to make calls or receive calls. Please I want the problem to be solve so that I will be able to use my sim card back OK. Thanks
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Lucky Nov 05, 2017 07:14PM WET
Sorry, here's the serial number 8923302050031997853 I shall be waiting to hear from you soon. Thanks
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David Nov 05, 2017 08:48PM WET Vodafone Ghana Support

Hello Lucky,
Thank you for the feedback. Further check on the serial number of the blank sim card shows the sim card is not a blank sim card. The sim card is already assigned to another Vodafone number. Please get a blank new sim card which is not registered or assigned to any number and get back to us with the serial numbers of the new blank sim for sim swap assistance.

Alternatively, please visit our nearest retail shop with a valid national ID for sim replacement assistance.
#TheFutureIsExciting #HappyToHelp. David.

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