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LAN connection on Fixed Broadband not working

Edmund Ankomah Oct 19, 2017 03:32PM WEST

So, for the past week, the LAN ethernet connection on my fixed broadband router has not been working. Only the WiFi works. I called the customer care and I was guided to do a few modifications on my broadband setup. But that did not solve the problem. The contact person I spoke with seemed confused about the situation.Could you please assist me fix this problem as soon as possible? Thank you.

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Jessica Oct 19, 2017 05:07PM WEST Vodafone Ghana Support

Hello Edmund,

Good afternoon and thank you for bringing the issue to our attention. i do apologise for the inconvenience caused you. I am pleased to assist you.

Kindly provide us with the broadband number and a number you can be reached on for assistance.

Hope to hear from you soon.

Thank you for contacting Vodafone and enjoy the rest of the day.

Regards,

Jessica.

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Abdul Dec 19, 2017 09:04PM WET
Hi, I am using the internet for stremin but it keeps loading and not being able to watch anything, I keep calling help line on daily basis to work on one day the increase speed one day decrease speed one day they refresh but the same story every day no improvement!!!!!!!
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Abdul Dec 19, 2017 09:08PM WET
Hi, I am using the internet for stremin but it keeps loading and not being able to watch anything, I keep calling help line on daily basis to work on one day the increase speed one day decrease speed one day they refresh but the same story every day no improvement!!!!!!, my land line number 0302 244812.
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Naa Dec 20, 2017 06:55PM WET Vodafone Ghana Support

Hello Abdul,

Thank you for bringing this issue to our attention.

Please accept my sincere apologies with regards to the broadband service. I am willing to assist you.

Kindly note your speed has been increased. Please monitor the service progress.

Please contact us again should you require any further assistance.

Thank you for contacting Vodafone and have a great evening.

#TheFutureIsExciting. #HappyToHelp. Naa.

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