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Check data bundle balance

Maame Oct 29, 2017 06:03AM WET

I don't seem to be able to check my data balance on my iPhone 7 plus. It's only the remaining balance that pops up when I call 124 or dial *124#. Can anyone please help with what I have to dial to check my data bundle balance?

Up 1 rated Down
Dorothy Welsing Oct 29, 2017 08:19AM WET Vodafone Ghana Support

Hello Maame,

Apologies you are having issues checking your data balance, I am happy to assist you.

Kindly note you can check your balance using *126#.

Alternately you can click on the link http://bit.ly/1KkKJAm and use the Vodafone App to check your allocation.

Do contact us again should you require our help.

Thank you and have an amazing day.

Regards,

Dorothy.

Up 0 rated Down
kwesi Feb 07, 2018 09:12AM WET
it's still not working
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Gloria Opoku Feb 07, 2018 09:19AM WET Vodafone Ghana Support

Hello Kwesi,

Good morning and thank you for reaching us.

I am happy to be of assistance to you.

Kindly share the issue that is not working for further assistance.

Thank you and have a good day.

#HappyToHelp Gloria.

Up 0 rated Down
Maame Yaa Feb 10, 2018 05:57AM WET
I have the exact same problem Maame and Kwesi. I called the Vodafone customer care centre over a month ago reporting it. I was told my number would be forwarded so the problem can be resolved. Up till now it still persists. Please do something about it Vodafone. It’s very irritating not being able to monitor your data spending or check how much data you have remaining and just to get an alert that your data is finished. I used to be able to check with my old android phone but not with the iPhone 7 plus.
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Fritz Feb 10, 2018 11:00AM WET Vodafone Ghana Support

Hello Maame Yaa,

Good morning and thank you for bringing this to our notice.

Apologies for your inability to monitor the data usage on your phone.

Please confirm if you are unable to monitor the data usage via *126# and the App as well and provide me with the feedback you get when trying to check your data balance for further assistance.

Looking forward to your response.

#HappyToHelp. Fritz.

Up 0 rated Down
Kwadwo Feb 11, 2018 06:10AM WET
Your Internet balance checker code is not working at all, why don't you work on it. It is get frustrating. How can you fuel your engine without knowing when it will finish. Don't take your customers for granted.We are wide awake oooooooooooooooo. Please
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Fritz Feb 11, 2018 09:24AM WET Vodafone Ghana Support

Hello Kwadwo,

Good morning and thank you for bringing this to our attention.

Apologies for your inability to check and monitor your data usage as well.

Please provide me with the code you dialed while trying to check your data balance for further assistance.

Looking forward to your response.

#HappyToHelp. Fritz.

Up 0 rated Down
Kwadwo Feb 12, 2018 01:51AM WET
Hello Fritz,

*126#
Up 0 rated Down
Richmond Tunu Feb 12, 2018 09:18AM WET Vodafone Ghana Support

Hello Kwadwo,

Good morning and thank you for feedback. I am pleased to assist you.

The *126# code for balance check is working effectively and has no challenge. This appears to be a perculiar issue with you. Kindly provide your number and type of handset you are usng for checks and assistance.

I look forward to your response.

#TheFutureIsExciting #HappyToHelp. Rich.

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