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Outage

Nicole Nov 06, 2017 07:57AM WET

I have tried all troubleshooting available and the Internet is still not working. Is there currently an outage?

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Dorothy Welsing Nov 06, 2017 08:25AM WET Vodafone Ghana Support

Hello Nicole.

Thank you for taking the time to contact us, I am happy to assist you.

Apologies you are having issues connecting to the service.

Kindly note we are currently having issues with the service but the team is working on resolving the issue. Please have patience and try connecting to the service in a few minutes.

My sincere apologies once again for the inconvenience.

Do contact us again should you require our help.

Thank you for contacting Vodafone Hope you have a nice day.

Regards,

Dorothy.

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Dr. Khan Nov 09, 2017 07:50AM WET
My broadband is not working since yesterday.the ADSL and internet light is off.i tried to refresh cables, cleaned the connection spots and restarted the device but no success. My modem number is 0332021742.
Thank you so much.
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Dr. Khan Nov 09, 2017 07:53AM WET
My broadband is not working since yesterday.the ADSL and internet light is off.i tried to refresh cables, cleaned the connection spots and restarted the device but no success. My modem number is 0332021742.
Thank you so much.
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Ametepe, Bridget Nov 09, 2017 09:46AM WET Vodafone Ghana Support

Dear Dr Khan,

Thank you for bringing this to our attention. I am pleased to be of assistance.

I apologize for the inconvenience this has caused you and for the delay in responding to your mail. I have reported the issue for technician assistance, your report ID for follow up is 1-P1PYWLN. Issues of this nature are resolved within 5 working days.

I am available again to assist should you need assistance.

Thank you and have a fruitful day.

Regards,

Bridget.

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