Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Bad Internet

Jamal osta Dec 24, 2017 05:44PM WET

Hello I'm still facing problem with my network... I'm staying in Ajah kojo sun cite Achiaman

My number is 0202140431 the mini WiFi is not working Good is dropping down the download is 1.5mbps and loader is 0.00mbps...its seems that you don't have the cell tower.. Over here..

Up 0 rated Down
Jamal Osta Dec 24, 2017 05:45PM WET
Hello I'm still facing problem with my network... I'm staying in Ajah kojo sun cite Achiaman

My number is 0202140431 the mini WiFi is not working Good is dropping down the download is 1.5mbps and loader is 0.00mbps...its seems that you don't have the cell tower.. Over here..
Up 0 rated Down
Samuel Dec 24, 2017 07:17PM WET Vodafone Ghana Support

Hello Jamal Osta,

Thank you for taking time to contact us. I apologize for the bad internet connectivity in your area.

Please your account has been refreshed. Please monitor and revert with feedback.

Please do not hesitate to contact us again if you require any assistance.

Best regards,

Sam

Up 0 rated Down
Edward Jan 12, 2018 02:40PM WET
My internet has been very slow for about a month now. It takes very long for even my whatsapp messages to go through. I always have to restart the phone before it works, that lasts for about 15 minutes then the network is bad again. I am at westlegon if that helps. Ive been on vodafone for almost 3-4 years and if this continues I would have to change my network. Ive lost a lot of clients due to this network issues costing my firm alot of money. I tweeted your support team on twitter and they didnt even reply.
Up 0 rated Down
Naa Jan 12, 2018 03:07PM WET Vodafone Ghana Support

Hello Edward,

Thank you for bringing this issue to our attention.

My sincere apologies for any inconvenience caused you. I am happy to help.

Kindly confirm your number for further assistance.

Standing by.

Thank you for contacting Vodafone. Have a wonderful day.

#HappyToHelp.Naa.

Up 0 rated Down
Edward Jan 12, 2018 07:23PM WET
0208745776
This is my number
Up 0 rated Down
Naa Jan 12, 2018 07:33PM WET Vodafone Ghana Support

Hello Edward,

Thank you for the number provided. I am happy to help.

Kindly change your APN settings from ‘browse’ to ‘internet’ or from ‘internet’ to ‘browse’ and restart your phone.

Your feedback will be much appreciated.

I am available to assist you should you require any further assistance.

Thank you for contacting Vodafone and enjoy your weekend.

#HappyToHelp.Naa.

Up 0 rated Down
Edward Jan 16, 2018 01:05PM WET
I think it kinda worked, ive seen a better faster network. Although its not as fast as it used to be back then.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

x
0b4e412408f2b5aafe923d5d855b4780@vodafoneghana.desk-mail.com
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete