Support Center

New Installation

Last Updated: Nov 02, 2018 06:03PM WET
How do I apply for the fixed broadband service?

Visit link the fixed broadband portal https://fbb.vodafone.com.gh/ or Visit the nearest retail shop for assistance.

How much does it cost for a new fixed broadband installation?

150GHC + Package customer applies for.



*All packages are valid for 30 days. 

What are your voice packages for Fixed Broad Band?



How long does it take for installation to be done?
 
Activity Package Name
Browser Basic   Browser  Streamer   Webmaster   Downloader   Office
Installation(Fixed
Line Required)
13 days 13 days 13 days 13 days 9 days 5.5 days
 
Installation(existing
working Fixed Line)

7 days

7 days

7 days

7 days

5 days

3 days
 
          
Where do I pay my bills?

You can either pay your bills online by visiting the fixed broadband portal https://fbb.vodafone.com.gh/index.php/payonlinedial *900#, or visit the nearest retail shop for assistance.

  1. Pay your bills through the partner banks or with a scratch cards at any retail shop and enjoy EXTRA 10% data 
  2.  Pay through Vodafone cash and enjoy 15% EXTRA data.
  3. Pay two months in advance and enjoy 15% EXTRA data.

 

How do l get support if I have a problem with my fixed broadband?

You can Call 100,send an SMS to 655/755,send an email to info.gh@vodafone.com,send us a tweet @Askvodafonegh, or visit Facebook Vodafone Ghana page.

Does the bundle roll over?

Yes. Customers can roll over remaining or unused data in to their next bundle when they renew their bundle before current bundle expires.All accumulated roll-over data will expire after 3 months from the first date of roll-over. Visit https://fbb.vodafone.com.gh/index.php/product/broadband for more details.

SOS Credit
With our SOS credit bundles you can now boost your data allowance before you run out at any time and finish that download without interruptions. Just subscribe via our short code *900# (Vodafone numbers only) or login to your Self-service account @ fbb.vodafone.com.gh to subscribe and immediately receive a boost to your data allowance. 
You don’t need to pay for the boost now. We will take it when next you renew your primary bundle.
Our SOS credit bundles

 
Package   SOS Credit Price      SOS Credit Allowance  
Browser GHS 7 2GB
Streamer GHS 10 4GB
Webmaster GHS 15 8GB
Downloader GHS 20 20GB
Office GHS 35
50GB


NOTE:
 
Terms & Conditions
  1. To qualify, customers are to pay a full(100%) bundle price using any alternative payment channels listed
  2. All payments are to be done by 11pm on the day of making payment. Multiple payments of one bundle in-between days will not be rewarded
  3. Multiple payments across any of the alternative channels listed above to sum to buy a data bundle will be rewarded with 10% additional data
  4. Multiple payments for cases where customer makes part payment in retail shop and remaining payment through any of the alternative channels will not be eligible for any bonus data since the total payment using alternative channel is not up to bundle charge
  5. Only customers on the standard packages will enjoy this promo (Browser, Streamer, Webmaster, Downloader, Office)
  6. Bonus data will be applied within 24 hrs after bundle renewal
Direct debit
•Paying for your post-paid service has never been this simple! We offer the safest, most convenient and reliable payment methods with attractive options to choose from. Introducing direct debit; you can now pay your Vodafone bills in full directly from your Bank account and enjoy a 10% discount on your bill.
Cheque/Payment Order
•If you choose to pay your bills with a cheque or payment order be sure to make it payable to ‘Ghana Telecom’ and crossed 'Account Payee only'. You need to write your account name, account number and phone number on the reverse of your Cheque/Payment Order.
 

Contact Us

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