Support Center

How To Configure Fixed Broadband Modems

Last Updated: Jul 08, 2015 03:02PM WET
Steps to configure static IP for HG 50C, HG 530, SmartAX 882

Launch internet browser

Log in to the modem interface by Typing "" into the address bar and press enter 

Click on LAN setting

Under LAN interface enter static IP/default gateway given

Under Subnet mask:  enter (/29)

Click on submit to save

Click on DHCP

Edit Size of IP pool: 5(for/29) and 1(for/30)

Enter primary DNS:

Enter secondary DNS:

Click on submit to save.

Click on advance and select firewall

Click on disable to disable firewall 

Click on submit to save.

Click on WAN settings

Click to disable NAT under IP address

Click on submit to save

Steps to configure HG 532e - self install modem

Connect the Ethernet cable directly from the modem to computer

Type in the address bar of the browser and press the enter key

Type in Username: admin Password: to know password turn behind modem to confirm password

Click next

Enter PPP username and PPP password from receipt 

Enter preferred wireless credentials, ie SSID name and wireless key

Click next to complete setup.

Configuring HG 520C, HG 530, SmartAX 882

First reset the modem.(Turn behind modem for reset button)

Connect the Ethernet cable directly from the modem to your computer. 

Type in the address bar of the browser and press enter.

Enter the default modem credentials. Username: admin, Password: admin and click ok

Click on basic

Click on WAN settings

Enter the following parameters: PVC : 0; VPI : 1; VCI : 32; Mode: Routing

Click on Submit to save

WIRELESS (HG 520C, HG 530)

Click on Basic

Click on wireless LAN

Enter preferred wireless name under SSID

Authentication Type: WPA-PSK/WPA2-PSK

Enter preferred wireless password under pre-shared key.(password should be alpha numeric)

Click on Submit to save.

How to configure a modem (Not supplied by Vodafone)
How do I configure my modem to work on Vodafone?
If you have Vodafone broadband but want to use your own modem (i.e. a third party model not supplied by Vodafone such as Belkin, Linksys, Netgear etc.) then you will need to configure the hardware settings manually.
Refer to the manufacturer’s instructions for guidance on how to access the configuration settings on the router; then use the following values to configure the modem for Vodafone Broadband:
 User Name:
(a.k.a. Network ID, PPP Username, Login or Login Username)
Encapsulation: PPPoE (PPP over Ethernet)
Mode: Routing
Multiplexing: LLC-based
VPI: 1
VCI: 32
MTU: use default setting
DNS: auto assigned 
If there is a need to be specific, use the following
Preferred DNS:
Alternate DNS:

NB: The Username and Password for configuring the modem details we have in our systems and you can contact us to confirm these details.

Safety precautions for ADSL modems
Precautions to prevent the modem from damage and ensure it is always in good condition:
Do not step on, pull or stretch any cable. Otherwise the cable may get damaged leading to malfunction of the device
Do no place any object on top of the device, and ensure objects like metal shavings do not enter through the heat dissipation vent.
Place the device on a stable surface,  prevent collision of the device with other objects by placing it in a secure location
Do not expose the device to direct sunlight or any heat source
Do not place the device in a damp area, if water gets into the device, disconnect the power supply immediately and unplug all the cables connected to the device.
Always connect your modem to a voltage regulator to guard against power fluctuations.
When there is lightning, power off the modem and disconnect from the power supply and unplug all cable connections. Do not access it during heavy thunderstorms to prevent lightning strikes.
Do not attempt to dismantle the device in case of fault
If the device is not used for a long time, disconnect the power supply and unplug all the cables connected to the device.
If smoke, sound or smell is emitted from the device, power off device and discontinue use immediately. Unplug from the power supply and disconnect all cable connections

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