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Fixed Broadband balance

Ali Oct 14, 2017 07:01PM WEST

Good Evening,
For the past hour or so i have been trying to learn the balance of my vodafone broadband account. I learnt that you need a my vodafone account to do so so i created one. But after it takes me to "FBB Setup", now i am aware of my Account Number and Phone number for the broadband but i don't know the modem user ID. i tried a variation of things from the modem username, to the modem model number etc but none of it works. I've not been able to find any FAQs to help me understand what exactly the "Modem User ID" is whatsoever. Please if you could help me, all i want to do is know my account balance I dont see why it has to be such a process.
Thank you.

Up -1 rated Down
Naa Oct 14, 2017 07:27PM WEST Vodafone Ghana Support

Good evening Alicia Windsor,

Thank you for bringing this issue to our attention.

I truly apologize for any inconvenience caused you. I am willing to assist you.

Kindly assist me with your broadband number for further assistance with the modem user ID.

I look forward to your response.

Thank you for contacting Vodafone and have a great evening.

#HappyToHelp. Naa.

Up 0 rated Down
Ali Oct 14, 2017 07:47PM WEST
Thank you so much for your help,
the account number i have is P0056298
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Naa Oct 14, 2017 08:02PM WEST Vodafone Ghana Support

Hello Alicia Windsor,

Thank you for the number provided.

Kindly check and confirm the account number again or if possible, please provide me with the broadband number; as I am unable to retrieve any information with the number you provided from here.

I look forward to your response.

Thank you for contacting Vodafone and have a great evening.

#HappyToHelp. Naa.

Up 0 rated Down
Ali Oct 14, 2017 08:23PM WEST
The only other number I have apart from the account number is the phone number which is 0302631520
Up 1 rated Down
Naa Oct 14, 2017 08:33PM WEST Vodafone Ghana Support

Hello Alicia Windsor,

Thank you for the number provided.

Kindly note, your user ID is ‘Mmauire’ .

Please contact us again should you require any further assistance.

Thank you for contacting Vodafone and have a great evening.

Regards,

Naa.

Up 0 rated Down
Ali Oct 14, 2017 10:56PM WEST
Thank you,
but now the FBB Set Up is saying "Error Updating your account, please try again" and ive tried about 5 or 6 times now. Is this a server error?
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Naa Oct 14, 2017 11:27PM WEST Vodafone Ghana Support

Hello Alicia Windsor,

Thank you for getting back to us. I am happy to help.

Kindly note, if you are now setting up your FBB account with this link here https://myvodafone.vodafone.com.gh/signup.php then, you will have to create your own username in order to proceed.

However, if you have been able to complete that process; then kindly give us more details on stage or step you are having issues with for further checks and assistance.

I look forward to your response.

Thank you for contacting Vodafone and have a great evening.

#HappyToHelp. Naa.

Up 0 rated Down
Joseph Nov 23, 2017 07:10PM WET
I am a new customer, I was trying to set up my fbb account, asked for my broadband ID, which i don't have, can you please kindly help me with that?

Joseph
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Abigail Nov 23, 2017 07:12PM WET Vodafone Ghana Support

Hello Joeseph,

Kindly provide me with your broadband number(fixedline number) so I can assist you with your modem userID

Thanks

Abigail

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Qwacy Dec 01, 2017 08:04PM WET
Hi.. kindly assist me set up my broadband user id my device number is 0352022725
Thanks
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Samuel Dec 04, 2017 04:25PM WET Vodafone Ghana Support

Hello Qwacy,

Thank you for contacting us. I can help you with that.

Please confirm if you want to change your wireless name or your modem user name.
Standing by for your response.

#TheFutureIsExciting #HappyToHelp Sam

For information on our Product and Services please visit our support centre here: http://support.vodafone.com.gh/

Up 0 rated Down
john sarkis Feb 08, 2018 12:50PM WET
Hi.. kindly assist me set up my broadband user id my device number is 0302550477
Thanks
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Samuel Feb 08, 2018 03:11PM WET Vodafone Ghana Support

Hello John Sarkis,

Thank you for contacting us again. I am pleased to assist you.

Please clarify if you want to change your wireless username?

Standing by to assist you.

Thank you for contacting us. Enjoy the rest of your day.

Regards,
Sam.

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Joyce Mar 03, 2018 08:05AM WET
Pls I'm setting my Fbb but I'm asked to type my BB user ID
Kindly help me set it up.
Thanks
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Richmond Tunu Mar 03, 2018 09:28AM WET Vodafone Ghana Support

Hello Joyce,

Hello Adjei Maxwell Adjetey,

Good morning and thank you for contacting Vodafone. I am pleased to assist you.

Please the user ID is jeanSARKIS.

#TheFutureIsExciting. #HappyToHelp. Richmond.

Up 0 rated Down
owusu eric Apr 04, 2018 04:20PM WEST
Please help me check my broadband balance my number 0352522134 name is Amoako healthcare
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Abigail Apr 04, 2018 05:19PM WEST Vodafone Ghana Support

Hello Eric,

Good afternoon and thank you for contacting Vodafone. I am pleased to assist you.

Your data balance is 139.54 GB and it will expire on the 27/04/2018

Thank you.
#TheFutureIsExciting. #HappyToHelp.

Abigail

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nella Apr 06, 2018 11:14PM WEST
hi, so is the user id the wifi username or something else. because whenever i enter my phone number and broadband wifi user id it says invalid account information
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Anita Apr 07, 2018 05:54AM WEST Vodafone Ghana Support

Hello nella,

Thank you for getting back to us, I am happy to help.

Kindly note you will need to create an account to be able to get access into managing your account.

I will be happy and available to assist you should you require further assistance.

Thank you for contacting Vodafone, have an awesome day.

#TheFutureIsExciting. #HappyToHelp. Anita

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Nella Apr 07, 2018 11:07AM WEST
Hi Anita, I’ve created a Vodafone selfcare account and it says to set up my fbb account .. by entering phone number/account number and broadband user id.. and it’s the broadband user Id I can’t seem to figure out.. it keeps saying invalid account info when I enter my broadband/WiFi username.
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Richmond Tunu Apr 07, 2018 01:24PM WEST Vodafone Ghana Support

Hello Nella,

Good afternoon and thank your for making time. I am pleased to assist you.

Please provide your account number for assistance.

I look forward to your response.

#TheFutureIsExciting. #HappyToHelp. Rich.

Up 0 rated Down
Nella Apr 07, 2018 01:51PM WEST
‭Acct number-160679167‬
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Richmond Tunu Apr 07, 2018 03:56PM WEST Vodafone Ghana Support

Hello Nella,

Good afternoon and thank your for making time. I am pleased to assist you.

Please the user ID is Martey.

Should you require further assistance, do contact us again.

#TheFutureIsExciting. #HappyToHelp. Rich.

Up 0 rated Down
Nella Apr 07, 2018 08:39PM WEST
That’s the user Id I enter but keep getting the response: invalid account information
Up 0 rated Down
Samuel Apr 07, 2018 09:33PM WEST Vodafone Ghana Support

Hello Nuella,

Thank you for the feedback.

Please try entering the user ID you created when you signed up for the Web Self care and revert with feedback.

I am available to assist you if you require any assistance.

Thank you for contacting Vodafone.

Regards,
Sam.

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Nella Apr 08, 2018 01:19AM WEST
I get the Same response when I try that
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Nella Apr 08, 2018 01:27AM WEST
Hi, have finally been able to log in.. had to change from account number to phone number for it to work
Up 0 rated Down
Nella Apr 08, 2018 01:28AM WEST
Thanks for the help
Up 0 rated Down
Nella Apr 08, 2018 01:30AM WEST
Bundle data such as unused bundle etc is not showing bough..😔
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Nella Apr 08, 2018 01:37AM WEST
Hi again🙂! Logged out and logged back in and the bundle data is now showing! Thanks very much for the help!
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Dickson ofosu Apr 08, 2018 03:11AM WEST Vodafone Ghana Support

Hello Nella,

Thank you for the feedback and sorry for the hustle.

#TheFutureIsExciting.

Regards,

Dickson,

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Selina Sekyi Apr 08, 2018 12:44PM WEST
Hello.

Kindly assist me with the account number and modem/ broadband user id. The number is 0302329530.

Thank you.
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Elizabeth Apr 08, 2018 01:38PM WEST Vodafone Ghana Support

Hello Selina Sekyi,

Good afternoon and thank you for contacting Vodafone. I am happy to help.

Kindly confirm the name on the account for assistance.

Standing by for your prompt response.

Thank you for contacting Vodafone. Have a blessed day.

Regards,

Elizabeth.

Up 0 rated Down
Selina Sekyi Apr 09, 2018 09:30AM WEST
Hello Elizabeth.

The name I know is Trinity Presby Dansoman Estates.
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Naa Apr 09, 2018 04:12PM WEST Vodafone Ghana Support

Thank you for the details provided. I am happy to help.

Kindly note, your account number is ‘20037883’ where as your modem user ID is ‘lnhesse’.

Thank you and have a blessed day.

Regards,

Naa.

Up 0 rated Down
Humble Apr 13, 2018 01:32AM WEST
Pls I need my user id to setup the fbb acct. My number is 0342027804
Up 0 rated Down
Anita Apr 13, 2018 06:30AM WEST Vodafone Ghana Support

Hello Humble,

Thank you for getting in touch with us.

I am happy to help.

Your username on the account is “humbleson” however please note that the username that is being requested is suppose to be created by you.

I will be available and happy to assist you again should you requirw assistance with teh service.

Thank you for contacting Vodafone, have an awesome day.

#HappyToHelp.Anita

Up -1 rated Down
Professional Orientation Apr 16, 2018 01:41PM WEST
How to roll-over my balance
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Naa Apr 16, 2018 04:08PM WEST Vodafone Ghana Support

Hello Alicia,

Thank you for contacting us. I am happy to help.

Kindly note, you can enjoy roll over provided you make payment before your data expires.

I will be happy and available to assist you should you require further assistance.

Thank you for contacting Vodafone, have an awesome day.

#HappyToHelp.Naa

Up 1 rated Down
Benjamin Clement Eghan Apr 24, 2018 11:27AM WEST
My account number is P0092833. What is my Broadband User ID?
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Abigail Apr 24, 2018 05:37PM WEST Vodafone Ghana Support

Hello Benjamin,

Please provide me with your fixedline number and name on the account so I can assist you with your user ID

Thanks
#HappyToHelp
Abigail

Up 0 rated Down
Boateng Apr 26, 2018 11:36AM WEST
Hello,
I am CHRISTOPHER BOATENG, my account number is P0071749 . Please i want to know my USER ID .
Thanks
Up 0 rated Down
Dorothy Welsing Apr 26, 2018 11:47AM WEST Vodafone Ghana Support

Hello Boateng,

Thank you for contacting us, I am happy to be of assistance.

Kindly assist with the name registered on the account and fixed line number for assistance on the user ID..

Waiting for your response.

Thank you for contacting Vodafone and have a nice day.

Regards,

Dorothy.

Up 0 rated Down
Cecilia Apr 29, 2018 03:01PM WEST
Hello,
Can you help with my User ID
Phone number is 0302550485
Up 0 rated Down
Fritz Apr 29, 2018 06:27PM WEST Vodafone Ghana Support

Hello Cecilia,

Thank you for contacting us.
I will be pleased to assist you.

Please confirm the name on the account for further assistance.

Standing by for your response.

#HappyToHelp. Fritz.

Up 0 rated Down
Cecilia Apr 30, 2018 08:28AM WEST
Hi Fritz,
The account name is Cecilia Sefakor
Up 0 rated Down
Dorothy Welsing Apr 30, 2018 10:43AM WEST Vodafone Ghana Support

Hello Cecilia,

Thank you for the feedback.

Please your user ID is SEFAAGBE956. Alternately you can dial *900# on any Vodafone mobile number to also check your account details.

Do contact us again should you require any further assistance.

Thank you for contacting Vodafone and have an amazing day.

Regards,

Dorothy.

Up 0 rated Down
Cecilia May 01, 2018 05:29PM WEST
Many thanks Dorothy!
Up 0 rated Down
Abigail May 01, 2018 05:33PM WEST Vodafone Ghana Support

You are warmly welcome

Up 0 rated Down
Victoria May 03, 2018 02:07PM WEST
Please i want you to help me with my Broadband User ID.
This is my Phone Number : 0508361742.
Thank you .
Up 0 rated Down
Richmond Tunu May 03, 2018 03:40PM WEST Vodafone Ghana Support

Hello Victoria,

Good afternoon and thank you for making time to write to us. I am pleased to assist you.

Please confirm your broadband number for assistance.

I look forward to your response.

#HappyToHelp.Rich.

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