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Vodafone X bundle

Lily Sam Oct 27, 2017 07:13PM WEST

How do I check the amount of data left on my Vodafone X bundle subscription

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Naa Oct 27, 2017 07:29PM WEST Vodafone Ghana Support

Hello Lily,

Thank you for contacting us. I am happy to assist you.

Kindly dial *126# to check your Vodafone X bundle remaining.

Please contact us again should you require any further assistance.

Thank you for contacting Vodafone and have a great evening.

#HappyToHelp. Naa.

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James Feb 08, 2018 03:05PM WET
Please i want to find out whether Vodafone is faced with some technical challenges. I'm unable to check my Vodafone X bundle balance. When i dial *126#, i get this feedback: "Not registered on network". What is happening Vodafone.

I tried calling your customer care representative and i got the same feedback.

Secondly, your Internet is very slow in recent times. I'm not impressed with the connectivity as compared to some years back. I'm considering switching to other network, so please do something about that. I'm sure other subscribers are also considering other networks...

Thank you.
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Abigail Feb 08, 2018 04:27PM WET Vodafone Ghana Support

Hello James,

I apologise for the network challenge you have including checking your data balance.

We had a network challenge affecting voice and data service which has been resolved by our engineers. Therefore I will kindly ask that you restart your phone and confirm if issue has been resolved including checking your balance.

Your feedback is appreciated.

Thank you

Regards,

Abigail

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Melissa May 16, 2018 06:32AM WET
I sent someone 1gb of bundle which costs five cedis and its valid for three days and the person still hasn't received it but 5 cedis has been taken out of my credit. Please help me to fix this asap.
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Elizabeth May 16, 2018 06:40AM WET Vodafone Ghana Support

Hello Melissa,

Good morning and thank you for contacting Vodafone.

I am sorry for the inconvenience this has caused and I am happy to help.

Kindly provide your number and the number you purchased the bundle for and also the day you bought the bundle for checks and assistance.

Standing by for your response

Regards,

Elizabeth.

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Melissa May 17, 2018 07:55AM WET
My number- 0506730860
The number I sent to-0552508225

The bundle was bought on Tuesday,15th May,2018.
When I purchased the bundle it gave me a message saying," Connection problem or invalid mmi code" but my credit went down from 11.00 cedis to 6.00 cedis and the number I sent to still hasn't received it...
Thanks for assisting me and I hope this problem can be fixed soon.
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Dorothy Welsing May 17, 2018 08:39AM WET Vodafone Ghana Support

Hello Melissa,

Thank you for taking the time to contact us, i am happy to be of assistance.

Apologies you are having issues with a data bundle purchased.

Please checks on the number 0552508225 indicate it is not a Vodafone number.

Kindly assist with the process used to purchase the data for the number for further assistance.

Waiting for your response.

Regards,

Dorothy.

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