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Check data bundle balance

Maame Oct 29, 2017 06:03AM WET

I don't seem to be able to check my data balance on my iPhone 7 plus. It's only the remaining balance that pops up when I call 124 or dial *124#. Can anyone please help with what I have to dial to check my data bundle balance?

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Dorothy Welsing Oct 29, 2017 08:19AM WET Vodafone Ghana Support

Hello Maame,

Apologies you are having issues checking your data balance, I am happy to assist you.

Kindly note you can check your balance using *126#.

Alternately you can click on the link http://bit.ly/1KkKJAm and use the Vodafone App to check your allocation.

Do contact us again should you require our help.

Thank you and have an amazing day.

Regards,

Dorothy.

Up 1 rated Down
kwesi Feb 07, 2018 09:12AM WET
it's still not working
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Gloria Opoku Feb 07, 2018 09:19AM WET Vodafone Ghana Support

Hello Kwesi,

Good morning and thank you for reaching us.

I am happy to be of assistance to you.

Kindly share the issue that is not working for further assistance.

Thank you and have a good day.

#HappyToHelp Gloria.

Up 1 rated Down
Maame Yaa Feb 10, 2018 05:57AM WET
I have the exact same problem Maame and Kwesi. I called the Vodafone customer care centre over a month ago reporting it. I was told my number would be forwarded so the problem can be resolved. Up till now it still persists. Please do something about it Vodafone. It’s very irritating not being able to monitor your data spending or check how much data you have remaining and just to get an alert that your data is finished. I used to be able to check with my old android phone but not with the iPhone 7 plus.
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Fritz Feb 10, 2018 11:00AM WET Vodafone Ghana Support

Hello Maame Yaa,

Good morning and thank you for bringing this to our notice.

Apologies for your inability to monitor the data usage on your phone.

Please confirm if you are unable to monitor the data usage via *126# and the App as well and provide me with the feedback you get when trying to check your data balance for further assistance.

Looking forward to your response.

#HappyToHelp. Fritz.

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Kwadwo Feb 11, 2018 06:10AM WET
Your Internet balance checker code is not working at all, why don't you work on it. It is get frustrating. How can you fuel your engine without knowing when it will finish. Don't take your customers for granted.We are wide awake oooooooooooooooo. Please
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Fritz Feb 11, 2018 09:24AM WET Vodafone Ghana Support

Hello Kwadwo,

Good morning and thank you for bringing this to our attention.

Apologies for your inability to check and monitor your data usage as well.

Please provide me with the code you dialed while trying to check your data balance for further assistance.

Looking forward to your response.

#HappyToHelp. Fritz.

Up -2 rated Down
Kwadwo Feb 12, 2018 01:51AM WET
Hello Fritz,

*126#
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Richmond Tunu Feb 12, 2018 09:18AM WET Vodafone Ghana Support

Hello Kwadwo,

Good morning and thank you for feedback. I am pleased to assist you.

The *126# code for balance check is working effectively and has no challenge. This appears to be a perculiar issue with you. Kindly provide your number and type of handset you are usng for checks and assistance.

I look forward to your response.

#TheFutureIsExciting #HappyToHelp. Rich.

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Maame Yaa Feb 22, 2018 04:20AM WET
Hello Fritz,

I downloaded the app and I can check my data balance now. Thanks for the help.

I really didn’t want to download the app and I’m not entirely happy that under the circumstances I was more or less compelled to do so to be able to check my data balance cos *126# still isn’t working properly (see complaint above from me on Feb 10, 2018). But hey, bottom line is at least I can check it now. Thanks
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Anita Feb 22, 2018 05:23AM WET Vodafone Ghana Support

Hello Maame,

Thank you for the feedback.

I am glad you are able to check your balance.

However with regards to the USSD issue, to enable us assist you better, please insert the SIM in another phone dial *126# to try again and feedback.

I will be happy and available to assist you should you require further assistance.

Thank you for contacting Vodafone, have an awesome day.

#TheFutureIsExciting. #HappyToHelp. Anita

Up 0 rated Down
ffg Mar 17, 2018 06:36PM WET
hi
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Fritz Mar 17, 2018 07:19PM WET Vodafone Ghana Support

Hi ffg,

Good evening and thank you for contacting us.

How may I be of assistance to you please?

Looking forward to your response.

#HappyToHelp. Fritz.

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nana Apr 01, 2018 11:25PM WEST
How do i check the data balance for a broadband wifi
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Samuel Apr 01, 2018 11:29PM WEST Vodafone Ghana Support

Hello Nana,

Good evening and thank you for contacting us. i am pleased to assist you.

Please dial *900# to check your broadband balance.

I am available to assist you if you require any assistance.

Thank you and have an awesome night.

Regards,
Sam.

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kwadw0 May 07, 2018 06:28AM WEST
Am using Samsung tablet.....Your system is not helping at all....
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Dorothy Welsing May 07, 2018 07:51AM WEST Vodafone Ghana Support

Hello kwadw0,

Thank you for taking the time to contact us, I am happy to be of assistance.

Kindly assist with further details on your issue for assistance.

Waiting for your response.

Thank you for contacting Vodafone and have a nice day.

Regards,

Dorothy.

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CMO Jun 06, 2018 02:58PM WET
*126# gives part of the information i need as 1. The rest are on 2. And 3. N it never loads. I use an iphone 6. The Vodafone app tells me 1kb of 1kb but i just bundled 15.99.
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Naa Jun 06, 2018 05:14PM WET Vodafone Ghana Support

Kindly refresh the app and try again, as the *126# give you the information in 3 sections depending on the package you have on the phone.

Thank you for contacting Vodafone and have a nice day.

Regards,

Naa.

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