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Bad Internet

Jamal osta Dec 24, 2017 05:44PM WET

Hello I'm still facing problem with my network... I'm staying in Ajah kojo sun cite Achiaman

My number is 0202140431 the mini WiFi is not working Good is dropping down the download is 1.5mbps and loader is 0.00mbps...its seems that you don't have the cell tower.. Over here..

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Jamal Osta Dec 24, 2017 05:45PM WET
Hello I'm still facing problem with my network... I'm staying in Ajah kojo sun cite Achiaman

My number is 0202140431 the mini WiFi is not working Good is dropping down the download is 1.5mbps and loader is 0.00mbps...its seems that you don't have the cell tower.. Over here..
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Samuel Dec 24, 2017 07:17PM WET Vodafone Ghana Support

Hello Jamal Osta,

Thank you for taking time to contact us. I apologize for the bad internet connectivity in your area.

Please your account has been refreshed. Please monitor and revert with feedback.

Please do not hesitate to contact us again if you require any assistance.

Best regards,

Sam

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Edward Jan 12, 2018 02:40PM WET
My internet has been very slow for about a month now. It takes very long for even my whatsapp messages to go through. I always have to restart the phone before it works, that lasts for about 15 minutes then the network is bad again. I am at westlegon if that helps. Ive been on vodafone for almost 3-4 years and if this continues I would have to change my network. Ive lost a lot of clients due to this network issues costing my firm alot of money. I tweeted your support team on twitter and they didnt even reply.
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Naa Jan 12, 2018 03:07PM WET Vodafone Ghana Support

Hello Edward,

Thank you for bringing this issue to our attention.

My sincere apologies for any inconvenience caused you. I am happy to help.

Kindly confirm your number for further assistance.

Standing by.

Thank you for contacting Vodafone. Have a wonderful day.

#HappyToHelp.Naa.

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Edward Jan 12, 2018 07:23PM WET
0208745776
This is my number
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Naa Jan 12, 2018 07:33PM WET Vodafone Ghana Support

Hello Edward,

Thank you for the number provided. I am happy to help.

Kindly change your APN settings from ‘browse’ to ‘internet’ or from ‘internet’ to ‘browse’ and restart your phone.

Your feedback will be much appreciated.

I am available to assist you should you require any further assistance.

Thank you for contacting Vodafone and enjoy your weekend.

#HappyToHelp.Naa.

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Edward Jan 16, 2018 01:05PM WET
I think it kinda worked, ive seen a better faster network. Although its not as fast as it used to be back then.
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Kwame Jan 21, 2018 07:04PM WET
I have been using vodaphone, it was quite fast at first but now, the speed does not go above 40kbps. I live at lashibi community 17, please fix this.
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Abena Jan 26, 2018 11:55AM WET
Hi, Im Abena ,I'm having a challenge with the internet connection.It's very slow and i can barely browse.Worst case, I can not track the balance of my data package and its quite frustrating.I also purchased the 2ghcedi hour browsing package about an hour and half ago and without browsing i just had an alert that my package has expired.
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Elizabeth Jan 26, 2018 12:06PM WET Vodafone Ghana Support

Hello Abena,

Good afternoon and thank you for contacting Vodafone.

We apologise for the challenges you are experiencing with the internet and I am pleased to assist you.

Kindly provide your number for assistance.

Standing by for your prompt response

Thanks.

Regards

Elizabeth.

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Abena Jan 26, 2018 01:18PM WET
Please my number is 0202707036
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Abena Jan 26, 2018 01:37PM WET
please i'm waiting
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Abigail Jan 26, 2018 02:37PM WET Vodafone Ghana Support

Hello Abena,

Please checks on your number indicates you have exhausted your Vodafone x monthly data allocations.Kindly dial 5888 and follow the voice prompt to subscribe to a new plan so you don’t incur deductions from your main account when you begin accessing the internet. You may also dial * 126 # to check your balance.

Also , concerning the internet being slow, your account have been refreshed. Restart your phone and try again.

I am available to assist should you require further assistance.

Thank you for choosing Vodafone as your preferred network. Have a nice day.

Regards,

Abby.

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Abena Jan 26, 2018 03:09PM WET
please i just bought the xtreme monthly just this afternoon and still experiencing bad internet connections.I can not even login my vodafone app.Please do something about it immediately its very frustrating
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Abena Jan 26, 2018 03:10PM WET
Due to my inability to access my vodafone app i uninstalled it and downloaded it again,i still can't access it.Its really frustrating
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Abigail Jan 26, 2018 03:49PM WET Vodafone Ghana Support

Hi Abena ,

Please be informed that, we are presently experiencing temporary challenges with MyVodafone app platform which is a affecting the SHAKE on Vodafone x .Work is currently underway to resolve the issue .

I am truly sorry for any inconvenience caused. Thank you.

Regards,

Abby.

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Harris Mar 08, 2018 06:56PM WET
my number 0203819903
I have been having bad internet in Pentagon,University if Ghana.
Previously I was using MTN for my online gaming and it was smooth, but not all that smooth so I decided to try Vodafone.
you guys have the worst internet connectivity I have seen in the campus.
Even whatsapp kraa, the network is bad.
you don't deserve any praises at all.
If this isnt fixed I'll revert back to MTN wallahi
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Kristine Mar 08, 2018 10:34PM WET
Please my Vodafone is so slow. Even to load normal web pages. I don't know if it's because of my area(I stay at Tema community 25, please do something to fix this, it is really frustrating.My number is 0208742251... Thank you
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Richmond Tunu Mar 09, 2018 11:00AM WET Vodafone Ghana Support

Dear Kristine,

Good morning and thank you contacting Vodafone. I am pleased to assist you.

I am sorry for the challenge you are facing with the service. I have refreshed your account.
Please try browsing again and revert with feedback.
Should you require further assistance, do contact us again.

Thank you for contacting Vodafone, have a great day.

#TheFutureIsExciting. #HappyToHelp. Rich.

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Harris Mar 09, 2018 02:30PM WET
Hello I still have slow internet
Can anyone help me fix it
I need to have my account refreshed
0203819903
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Naa Mar 09, 2018 04:00PM WET Vodafone Ghana Support

Hello Jamal,

Thank you for the feedback.

I do apologize and happy to be of assistance.

Kindly change your APN settings from ‘browse’ to ‘internet’ or from ‘internet’ to ‘browse’ and restart your phone. Also, your account has been refreshed.

Your feedback will be much appreciated.

Thank you.

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