Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Free 1GB Data

Gilbert Jan 18, 2018 06:36AM WET

Please how does the "shake" thing work? I shook my phone as required, but have not received the 1GB data.

Up 1 rated Down
Elizabeth Jan 18, 2018 06:47AM WET Vodafone Ghana Support

Hello Gilbert,

Good morning and thank you for contacting Vodafone. We apologise for not receiving your 1GB free data and I am pleased to assist you.

Kindly confirm the feedback you received after shaking your phone and your number for assistance.

Waiting for your prompt response
#HappyToHelp. Liz.

Up 0 rated Down
Emmanuel Jan 26, 2018 01:06PM WET
Please I did shake my phone but no response for redeeming the 1G
Up 0 rated Down
Abigail Jan 26, 2018 02:19PM WET Vodafone Ghana Support

Hello Gilbert,

Thank you for your feedback.

Please be informed that, we are presently experiencing temporary challenges with MyVodafoneup platform which is a affecting the shake on Vodafone x . Work is currently underway to resolve the challenge .

I am truly sorry for any inconvenience caused.

Thank you for choosing Vodafone as your preferred network. Have an awesome day.



Up 0 rated Down
Yaw Feb 08, 2018 09:20PM WET
I have been shaking for God know how many times but it always says redeeming... but nothing will show up. I can leave it like that for hours but still redeeming. Hmm
Up 0 rated Down
Richmond Tunu Feb 09, 2018 08:41AM WET Vodafone Ghana Support

Hello Yaw,

Good morning and thank you for contacting Vodafone. I am pleased to assist you.

I am sorry you are unable to redeem the bonus data. We do have some challenge with the app currently, however we are working to fix it in good time. I will advise you hold for a while and try again.

#TheFutureIsExciting #HappyToHelp. Rich.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found