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Lost Data

Kwabena Jan 22, 2018 12:15PM WET

My over 890mb of x-monthly bundle vanished on the 10th day into the 30-day duration. How come?

Up -1 rated Down
Naa Jan 22, 2018 02:22PM WET Vodafone Ghana Support

Hello Kwabena,

Thank you for bringing this issue to our attention.

Please accept my sincere apologies with regards to the broadband service. I am willing to assist you.

Kindly provide your number, the data and time for further assistance.

I look forward to your response.

Thank you for contacting Vodafone and have a great day.

#HappyTohelp. Naa.

Up 0 rated Down
Priscilla May 02, 2018 08:55PM WEST
My data of almost 3GB have been lost without using it since Monday 30/04/18. I have already complained at Facebook and whatsup to know avail
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Priscilla May 02, 2018 08:56PM WEST
My data of almost 3GB have been lost without using it since Monday 30/04/18. I have already complained at Facebook and whatsup to no avail
Up 0 rated Down
Naa May 02, 2018 09:07PM WEST Vodafone Ghana Support

Hello Priscilla,

Thank you for bringing this issue to our attention.

Please accept my sincere apologies with regards to the data bundle. I am willing to assist you.

Kindly assist me with your number for further assistance.

I look forward to your response.

Thank you for contacting Vodafone and have a great evening.

#HappyToHelp.Naa

Up 1 rated Down
Pamela May 24, 2018 02:28PM WET
I bought 20 Ghana CEDI's of credit and I bundled for the lifestyle monthly offer which should give me 1.5 GB data, 700MB and for WhatsApp and Facebook and twitter..I did the process and I realised my 20Ghana CEDI's of credit is gone for data from my account and I just saw the extra 50MB for purchasing through the My Vodafone App.
Up 0 rated Down
Abigail May 24, 2018 03:01PM WET Vodafone Ghana Support

Hello Pamela,

Thank you for contacting us, I am pleased to assist.

Apologies with regards to the challenge you are experiencing.

Please the later part of your query is not very clear,Kindly clarify for further assistance.

I look forward to your response.

Thank you for choosing Vodafone as your preferred network. Have a blessed day.

Regards,

Amma.

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