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Unfairness of yendi agoro promo

Nancy Jenkins Jan 26, 2018 01:56PM WET

This network is not really doing so much for it's customers. How is it fair that to win the points needed for a shopping voucher you spend more than what you actually get as a "reward"? The shopping voucher isn't even half the amount of money required to win corresponding points! And no matter how many spins you waste your money on the likelihood of getting anything aside points or data and calls which only last for 24 hours is extremely and horribly low. The whole aim of your promo is to make money which you'll obviously succeed in doing.
Do more for your customers instead of robbing them blind!

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Fritz Jan 26, 2018 02:46PM WET Vodafone Ghana Support

Hi Nancy,

Good afternoon and thank you for bringing this to our notice.

Apologies for the challenges you are experiencing with the Yendi Agoro promo.
Please be informed the Yendi Agoro promo is genuine and authentic; customers accounts shall be credited accordingly with the exact prizes they have won.
Kindly click here http://bit.ly/2iVaTTv for more details on the Yendi Agoro promo.

Thank you for contacting Vodafone and enjoy the rest of your day.

#HappyToHelp. Fritz.

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DIVINE Boampong Jan 29, 2018 10:34PM WET
All that this app can offer is points and data .. you can spin for about 1000 times and win 1000 points .. what kind of cheat is this . Vodafone is really not performing. You have to do things that will let your customers enjoy your service . It's very bad . And am not going to do again
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Hameed Mohammed Feb 07, 2018 05:15PM WET
I share the views of Divine and Nancy and it is worthless to waste your hard earned money in this customer ripping off game. Ungrateful. Talking advantage of loyal customers. I am quitting the game.
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Naa Feb 07, 2018 05:36PM WET Vodafone Ghana Support

Hi Nancy,

Kindly note, you can use your points to redeem prizes on the app.

Thank you for contacting Vodafone and enjoy the rest of your day.

#HappyToHelp. Naa.

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Bright Feb 08, 2018 09:12PM WET
If you can't provide what you promise concerning the promo then why bother establishing it based on deceiving customers? I have been spinning and spinning but only points I get and nothing else. Please make it right.
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Richmond Tunu Feb 09, 2018 08:35AM WET Vodafone Ghana Support

Hello Bright,

Good morning and thank you for contacting Vodafone. I am pleased to assist you.

Please be informed that this promo is a game and like all games you stand a chance of winning different prizes.
The more you play, the higher your chances of winning prizes. There are lots of customers who are also playing and have won other amazing prizes so this not any form of deception. In your case you said you only win points. There is an option where you can also use the accumulated points to redeem prizes. So all you need to do is to keep playing to increase your points. Kindly access the link http://bit.ly/2iVaTTv to see how you can redeem the points for various prizes.

Should you require further assistance, do contact us again.

#TheFutureIsExciting #HappyToHelp. Rich.

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Hancock Feb 19, 2018 01:37AM WET
Vodafone is using this dam app to connive the users of this network and they have to know that its not fair at all. I have been playing this since 2017 but I have never won entertainment, star price nor electronic, it's all about points,data and on-net,if so then why do you put other prices on the spin board,I know this how thief's work with ideas but its unfair if you treat customers like this. My friends and I with others have even discarded our sim cards because we hate being with thief's.wuuuu,bad network wuuuu.
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Richmond Tunu Feb 19, 2018 07:29AM WET Vodafone Ghana Support

Hello Hancock,

Good morning and thank you for contacting Vodafone. I am pleased to assist you.

Yendi agro is a game hence players get to win different prizes. I am sorry if you were unable to win other prizes. Like all other games luck also play a part. You need to keep playing to increases your chances of winnning. Other players have won exciting prizes. There is also the option where you can redeem your accumulated points. Please access the link http://bit.ly/2iVaTTv for more information on the promo.

#TheFutureIsExciting #HappyToHelp. Rich.

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Har Feb 26, 2018 08:50PM WET
No one else should play this game coz it's only benefit the company not customers. Please I don't need help desk to reply me
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Samuel Mar 08, 2018 04:54PM WET
Hi.
I was called on Friday to pick shopping voucher that I won as part of the Vodafone yendi agoro valentine challenge on Wednesday at the Koforidua office of Vodafone. The call actually came from the head office in Accra, initially wanting me to pick it up in a Accra but later was asked to pick it from Koforidua since I stay there. I went there yesterday only to be told they didn’t have any information from you abt that and I was only ask to fill a form and will be contacted later.
I’d like to know why this happened and had to spend precious time over there only to be given that information.
And when actually should I pick up the vourcher ?
Thanks
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Richmond Tunu Mar 09, 2018 08:10AM WET Vodafone Ghana Support

Dear Samuel,

Good morning and thank you for contacting Vodafone. I am pleased to assist you.
I am sorry you were unable to redeem your prize at the office in Koforidua.
Please be informed that these measures are put in place to protect your interest since that was not the main collection point.

This is just to ensure the prize goes to the right person.
Please be assured that you will receive it once the Koforidua office does the needed checks.

Should you require further assistance, do contact us again.

Thank you for contacting Vodafone, have a great day.

#TheFutureIsExciting. #HappyToHelp. Rich.

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Kobena Mar 31, 2018 05:38PM WEST
I think it's a cheating game. The spin board has been done in a way that creates the impression that all items on the board have equal chances of happening. That's where the cheating begins. No matter how hard you try, there's no way you'll win anything apart from useless data and credit. It's been manipulated by Vodafone. I will advise every customer to at least only play the free version (once a day) otherwise you lose credit for nothing. They are cheating!
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Dickson ofosu Apr 01, 2018 03:42AM WEST Vodafone Ghana Support

Hello Kobena,

I am sorry you feel cheated, but none of the points raised above is true.

The promo is free and fair and It is our way of giving back to our cherished customer.

Once again sorry you feel cheated.

Thank you and enjoy your day.

#HappyToHelp. Dickson

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Frank Asamoah Apr 07, 2018 05:10PM WEST
How do I redeem my shopping voucher? I'm in Kumasi.
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Fritz Apr 07, 2018 05:24PM WEST Vodafone Ghana Support

Hi Frank Asamoah,

Good afternoon and thank you for contacting us.
I will be pleased to assist you.

Kindly visit any nearest Vodafone retail shop at Kumasi in order to redeem your Voucher.
Please click here http://support.vodafone.com.gh/customer/portal/articles/1822177 for details on the exact locations of our retail shops across the nation.

Thank you for contacting Vodafone and enjoy the rest of your day.

#HappyToHelp. Fritz.

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Bright Apr 19, 2018 08:37AM WEST
Honestly, Vodafone is the worst when it comes to promos. They do not care one bit about their customers. Their only intention is to milk us dry; to rob us of our hard-earned money. It's not fair. You can spin a million times and you will never even come close to winning anything other than the useless on-net minutes, and points you can't even redeem. You can win a million points, close the game, reopen it, and it will show 0 points. You try to use their USSD and it gives zero results. I don't trust Vodafone anymore. They used to be the best; not anymore. They have the fastest internet connection, YES...but when it comes to giving back to customers, they are the WORST. And, Oh...their support team are equally just as bad as the brand itself. About a few days ago (15th April), i had a problem redeeming my Pay Day points for mobile Data, so i decided to contact their WhatsApp support team. One of them named #FRITZ kept me on hold for so long, only to tell me the problem had been solved (which, of course, was a sweet lie). #Shame
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Larbi Apr 20, 2018 08:32AM WEST
Please Vodafone what all these people are
Saying is for you people to update to the app,so your app can make them win lifestyle award or even Digital stuff and the rest
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Richmond Tunu Apr 20, 2018 09:49AM WEST Vodafone Ghana Support

Hello Larbi,

Good morning and thank you for contacting Vodafone. I am pleased to assist you.

Please I am not quite clear with your query, kindly clarify for assistance.

I look forward to your response.

#TheFutureIsExciting. #HappyToHelp. Rich.

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Eugene Apr 23, 2018 11:06AM WEST
Dear Vodafone,

We are spending more than 200ghc to get about 6000pts only for us to redeem it with movie tickets that cost less than 100ghc and when we complain of you guys cheating and ripping us off you pull some textbook jargon about being fair and authentic.

Please come up with something that will actually benefit your customers for once.
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Naa Apr 23, 2018 04:06PM WEST Vodafone Ghana Support

Hello Eugene,

Thank you for contacting us.

I can understand how you feel. However, please be informed that this is a raffle, hence the reason.

I do apologize for any inconvenience this may have caused you.

Thank you and have a great day.

#TheFutureIsExciting. #HappyToHelp. Naa.

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Chrebet Apr 25, 2018 11:36AM WEST
How do I redeem my spa voucher?.... Would it be possible at your branch at ABC?
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Naa Apr 25, 2018 03:46PM WEST Vodafone Ghana Support

Hello Nancy,

Thank you for contacting us. I am to assist you.

Kindly note, you can redeem the spa voucher at the Achinota ABC retail shop.

Thank you.

#TheFutureIsExciting. #HappyToHelp. Naa.

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Reginard Apr 25, 2018 09:17PM WEST
Please,I redeemed a shopping voucher and won a nano blaster on the 3rd April,2018 but I was told there is no voucher and nano speaker for me to claim at the Cantoment office. Please where can I go to collect my rewards?
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Naa Apr 25, 2018 09:20PM WEST Vodafone Ghana Support

Hello Reginard,

Thank you for contacting us. I am happy to help.

I do apologize please.

Kindly note, the stock are available now.

Thank you.

#TheFutureIsExciting. #HappyToHelp. Naa.

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Apodi Apr 26, 2018 07:19AM WEST
In fact this network is making money out of its unsuspecting customers. How is it possible that any time you play this yendi agoro game the only thing you are sure to win is 10 minutes on net calls and to Vodafone numbers for a period of 24 hours.
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Dorothy Welsing Apr 26, 2018 09:53AM WEST Vodafone Ghana Support

Hello Apodi,

Thank you for contacting us, I am happy to be of assistance.

Please be informed the yendi agoro is a game where you get the chance to win prizes. Also be informed the minutes and data are also prizes. Kindly keep playing the game to increase your chance of winning other prizes.

Do contact us again should you require any further assistance

Thank you for contacting Vodafone and have an amazing day.

Regards,

Dorothy.

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El Mc May 09, 2018 06:15AM WEST
Then it's not about luck if I need to play more to increase my chances of winning prices aside points,data and minutes.
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AKO May 20, 2018 06:50PM WET
All my points have not reflected
And hey u need to have a free and fair game so pls stop adjusting the Spin board .
Thanks
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Dorothy Welsing May 21, 2018 06:44AM WET Vodafone Ghana Support

Hello Ako,

Thank you for taking the time to contact us, I am happy to be of assistance.

Kindly assist with further details on the offer you are having issues with and the number for further assistance.

Waiting for your response.

Thank you for contacting Vodafone and have a nice day.

Regards,

Dorothy.

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