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Network

Nyuimedi Mar 04, 2018 07:54PM WET

I live at Lashibi community 18 close to the KFC for the past seven months now I have not network when I called I get stupid responses from your staffs about they know there is a problem and they are working on it yet the problem is still the same. How long does it take to fix a network problem a whole Vodafone with your might and so your so called power to you. Power to me my foot you have taken my money in return given me no network.
When will you fix it and give me my money back for all the bundles I never got to used.

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Dickson ofosu Mar 04, 2018 11:30PM WET Vodafone Ghana Support

Hello Sena,

Good evening and thank you for sharing your challenge with us

I have already responded to your mail, please share your number with us for checks and assistance.

Awaiting your response.

Thank you.

#HappyToHelp. Dickson.

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Gloria Opoku Mar 07, 2018 02:54PM WET Vodafone Ghana Support

Hello Sena,

Kindly be informed that unlike fixed line numbers whereby specific codes are assigned based on regions, mobile numbers are generated differently, with some beginning with 020 and others 050. There are still numbers that have been ported to Vodafone from other networks which are not prefixed with either of the stated codes.

As requested, please share your number with us for checks and assistance. Also, kindly confirm the date and time you subscribed for the bundle which you were unable to use due to the network challenge you experienced.

Thank you and have a good day.

Regards,

Gloria.

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