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Internet issue pending after a week

Kofi Apr 03, 2018 10:41AM WEST

I have placed 3 calls to 100 on this same issue and none of them have yielded any result. The first call was on Friday, 23 March 2018 and i was provided the reference code 1-QPZPEK3. I called again on Monday, 26 March 2018 and also on Wednesday, 28 March 2018. In all these calls i have been told that issues are resolved within 24 hours of making a report and that someone would be dispatched to troubleshoot. The problem still persists and no one from Vodafone has contacted me.

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Dorothy Welsing Apr 03, 2018 01:19PM WEST Vodafone Ghana Support

Hello Kofi,

Thank you for bringing the issue to our attention, I am glad to be of assistance.

Apologies you are still having issues with the internet service.

Please a follow up report with ID no. 1-QTTBUUD has been raised and sent to the team for further assistance on the issue. Please bear with us while we find a lasting solution to the issue and feedback will be shared once its been resolved.

Any inconvenience this issue has caused is deeply regretted.

Do contact us again should you require assistance.

Thank you and have a nice day.

Regards,

Dorothy.

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