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Vodafone Stole My Credit!

Emmanuel Oyelude Apr 20, 2018 10:45AM WEST

I credited my mobile account number (020 957 1662) with GHc1.00 at about 08:23 hours on Thursday, 19th April, 2018. After the operation, my credit balance was about GHc1.07.

I was shocked to find only GHc0.37678 in my account this morning. Why did Vodafone steal my credit because I did not use my mobile line for anything between yesterday and this morning.

This is not the first time this type of stealing of credit occurred.

I demand that you restore my credit that you stole immediately.

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Ellen Apr 20, 2018 11:21AM WEST Vodafone Ghana Support

Hello Emmanuel Oyelude,

Thank you for sharing this with us.

I am very sorry for any inconvenience caused you.

As discussed on your chat platform, the deduction was due to the Vodafone live radio service.

I have sent a report with ID 1-R1ZTDC8 for further assistance and feedback will be communicated within 24 hours.

Thank you for contacting Vodafone. Enjoy the rest of your day.

Regards,

Ellen.

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Richard Nov 15, 2018 05:59PM WET
Dear Vodafone,
Yesterday I loaded 20 Gh on my Vodafone number 0509371504 I bundle first for 2.5 which is 10gh remaining balance is gone please want my 10gh back or will stop using your network
This is not the first time this happening to me

Thanks
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Samuel Nov 15, 2018 06:35PM WET Vodafone Ghana Support

Hello Richard,

Thank you for contacting us. I am pleased to assist you.

I am sorry you lost your airtime. Please I have made a report with ID 1-U3Q1A1Y on your behalf. You will be notified via SMS when the issue is resolved.

I am available to assist you if you require any assistance.

Thank you.

Regards,
Sam.

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