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My internet has been down for a week oo!

K N Apr 25, 2018 08:12PM WEST

Since my internet went down on 16th April and I opened a support ticket on 17th April, I have been waiting and waiting and waiting and waiting and waiting for someone from Vodafone to come and fix the problem. After all, it is your Vodafone technicians who came and fiddled with our pole at Dansoman and broke the internet.

At least give me a phone call, wai, because your 5 working days have passed and I need my internet. Failing that, please refund my most recent payment, because I haven't benefited from it at all.

The phone number is 303037 and the support ticket number was 1-QZZ3YUJ. I don't want to hear any more "We are working on it" stories please, only solutions, thanks!

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Dorothy Welsing Apr 26, 2018 07:30AM WEST Vodafone Ghana Support

Hello Kuochoe,

Thank you for taking the time to contact us again, i am happy to be of assistance.

Apologies you are still having issues with your account.

Please a follow up mail has been sent to the team for further assistance on the issue and is currently being worked on. Kindly bear with us while we work on finding a lasting solution for the issue and feedback will be shared once resolved.

My sincerest apologies once again for the inconvenience caused.

Do contact us again should you require any further assistance.

Thank you and have a nice day.

Regards,

Dorothy.

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K N Apr 26, 2018 03:29PM WEST
All right, thank you. I am waiting patiently.
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Naa Apr 26, 2018 03:39PM WEST Vodafone Ghana Support

Most welcome.

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K N Apr 27, 2018 11:17AM WEST
I'm still waiting... 10 days since I reported the issue. And if you don't fix it today then I will have to wait till Monday. In what world is this right?
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Ellen Apr 27, 2018 01:04PM WEST Vodafone Ghana Support

Hello Kuochoe,

I am very sorry for the delay in resolving the internet issue.

Feedback has been reverted to our engineers and we will update you once resolution feedback is given.

Thank you for contacting Vodafone.

Regards,

Ellen.

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K N Apr 30, 2018 11:52AM WEST
Hello~? It's now 30th April, two weeks since my internet went down. Any feedback yet? I would also like a refund on the most recent fee I paid since I haven't had a single day of service since I paid it, thanks.
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K N Apr 30, 2018 01:58PM WEST
Final answer for closure: Vodafone technicians finally came and fixed the problem with the pole. Which, I hasten to remind everyone, was caused by Vodafone themselves in the first place... but we will let bygones be bygones.

Thank you Vodafone for finally resolving this problem. I will be calling you about the two weeks of service I paid for but never received.
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Abigail Apr 30, 2018 05:59PM WEST Vodafone Ghana Support

Hello Kuochoe,

We are glad the issue with your fixed broadband has been resolved.

Thanks

Regards,

Abigail

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