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Poor Customer Service

Ernestina Sunu May 27, 2018 08:42AM WET

I purchased 60ghs airtime via express pay on the 15th of May, had a bonus of 60ghs
and my daily downloader lite renewed at 10ghs for 2.5g for 3days leaving me with a balance of 50ghs. Well i woke up the next day(16th) with no balance, bonus and data bundle when i barely surfed internet the previous day.
So i called in and a report was drafted, i received the message it was being worked on and will get my refund in 24hrs. Called the whole week nothing was done about it all i was told was"its pending, supervisors are working on it, it will be resolved before the end of the day". Realizing i was being tossed and fooled around i decided to go to the head office. Went there and i was told my request was cancelled and i was being told stories. He then drew up another report that was on 22nd May. Today is 27th and I've still not received my refund. Where is my refund??! What happened to my unused balance, data and bonus?

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Elizabeth May 27, 2018 11:59AM WET Vodafone Ghana Support

Hello Ernestina Sunu,

Good afternoon and thank you for contacting Vodafone.

I apologise for the inconvenience this may have caused you and I am pleased to assist you.

Kindly provide your number so I can check and assist.

Standing by for your response.

Thank you for contacting Vodafone. Have a blessed day.



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Thelma Aug 07, 2018 06:02AM WEST
I had purchased Airtime GHS90 and submitting I received a text saying only GHS50 has been added. What happened to the other GHS40?? I have been trying to get this resolved and you are just fobbing not only myself but other people as well. This is robbery I have proof that GH90 was added but you give me ghs40. I want the remaining money
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Gloria Opoku Aug 07, 2018 09:19AM WEST Vodafone Ghana Support

Hello Thelma,

Good morning and thank you for reaching us. I am happy to be of help.

I do apologize however for the discrepancy in your recharge amount.

Kindly provide the number you recharged on as well as the date and time for follow up. Also, please share the channel you used to recharge the credit.

Thank you and have a good day.



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