I purchased 60ghs airtime via express pay on the 15th of May, had a bonus of 60ghs
and my daily downloader lite renewed at 10ghs for 2.5g for 3days leaving me with a balance of 50ghs. Well i woke up the next day(16th) with no balance, bonus and data bundle when i barely surfed internet the previous day.
So i called in and a report was drafted, i received the message it was being worked on and will get my refund in 24hrs. Called the whole week nothing was done about it all i was told was"its pending, supervisors are working on it, it will be resolved before the end of the day". Realizing i was being tossed and fooled around i decided to go to the head office. Went there and i was told my request was cancelled and i was being told stories. He then drew up another report that was on 22nd May. Today is 27th and I've still not received my refund. Where is my refund??! What happened to my unused balance, data and bonus?
Hello Ernestina Sunu,
Good afternoon and thank you for contacting Vodafone.
I apologise for the inconvenience this may have caused you and I am pleased to assist you.
Kindly provide your number so I can check and assist.
Standing by for your response.
Thank you for contacting Vodafone. Have a blessed day.
Good morning and thank you for reaching us. I am happy to be of help.
I do apologize however for the discrepancy in your recharge amount.
Kindly provide the number you recharged on as well as the date and time for follow up. Also, please share the channel you used to recharge the credit.
Thank you and have a good day.