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24/7 customer service

Prosper Jun 09, 2018 01:10AM WET

I want to know why you keep telling us your support/customer service is 24/7. But I call minutes after 12am almost all the time, I get unattended to and the call hangs...

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Anita Jun 09, 2018 05:09AM WET Vodafone Ghana Support

Hello Prosper,

Apologies for the inconvenience caused you.

Kindly note that we are available all night.

Please share your concerns with us and we will be happy to help.

I look forward to your response.

Thank you for contacting Vodafone, have an awesome night.

#TheFutureIsExciting. #HappyToHelp. Anita.

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Francis Acheampong Jun 23, 2018 04:31AM WEST
My broadband internet account number is 160667550 and the landline number is 0302435121. How much data do I have left on my account?
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Gloria Opoku Jun 23, 2018 12:32PM WEST Vodafone Ghana Support

Hello Francis Acheampong,

Thank you for the details.

Checks on the account indicate that your balance is 149.47GB valid till 06/07/2018 please.

Do contact us again should you require further assistance.

#HappyToHelp Gloria.

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Emmanuel Jul 10, 2018 09:44PM WEST
And agent registered my sim, I can't receive calls but I can rather make a call with it.Thanks
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Dickson ofosu Jul 11, 2018 03:10AM WEST Vodafone Ghana Support

Hello Emmanuel,

Sorry you are unable to receive calls.

Kindly share your number and feedback with us for assistance.

I look forward to your response.

Thank you.

#HappyToHelp. Dickson.

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Richard Jul 12, 2018 09:49AM WEST
My phone with number 0205252477 is missing and i would be grateful if u help me block it
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Dorothy Welsing Jul 12, 2018 11:46AM WEST Vodafone Ghana Support

Hello Richard,

Good Morning and thank you for contacting us.

Apologies for the misplaced device.

Please we will be unable to block the device but we can block the sim card from being used. Kindly visit the nearest Vodafone retail shop with a valid ID card for assistance. The old sim will be blocked and you will be assisted with a new sim card with the same number.

Do contact us again should you require our help.

Thank you and have an amazing day.

Regards,

Dorothy.

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John Koomson Jul 13, 2018 12:33PM WEST
my sim card my number is 0202353841. can you check if my # is active and if not how can I reactivate and buy units since I am outside Ghana?
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Fritz Jul 13, 2018 01:42PM WEST Vodafone Ghana Support

Hello John,

Thank you for contacting us.

I will be pleased to assist you.

Please be informed the number provided is inactive; when a number hasn’t been used for a very long time, it is taken off the system, recycled and sold back into the market.

Please be informed you are required to visit any nearest Vodafone retail shop with a valid ID card in order to be assisted accordingly if only the number is still in the system.

For further details on our Prepaid SIM life cycle kindly click here https://support.vodafone.com.gh/customer/portal/articles/1835827.

Do not hesitate to contact us should you require any further assistance.

Thank you for contacting Vodafone and enjoy the rest of the day.

#HappyToHelp. Fritz.

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seyram Jul 16, 2018 02:39PM WEST
i'm using your chat now option and i'm hanging there for the past 30minutes unattended to
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Abigail Jul 16, 2018 04:57PM WEST Vodafone Ghana Support

Hello Seyram,

I apologise for the delay in response to your chat.

Please confirm if you have been attended to. If not, kindly share your concern with us on this platform for assistance.

Thank you.

Regards,

Abigail

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Daniel Asiotu Aug 02, 2018 10:33AM WEST
Good morning , I have 180gh airtime on my landline number, can you please transfer it to a Broadband Bundle ??
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Dorothy Welsing Aug 02, 2018 10:38AM WEST Vodafone Ghana Support

Hello Daniel Asiotu,

Good Morning and thank you for contacting us.

Please be informed we will be unable to transfer your credit allocation into broadband data. You will need to make payment into your broadband account for the bundle to be subscribed.

Do contact us again should you require our help.

Thank you for contacting and have a nice day.

Regards,

Dorothy.

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Jeffrey Newton Aug 09, 2018 11:39AM WEST
I've called 100 several times but its not linking me up to talk to one your customer care service persons... I dont know which number again to call..I'm trying to bundle for X monthly but the response I'm always getting is I'm unable to bundle now...why is this happening?I used to bundle that before so why now?
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Jeffrey Newton Aug 09, 2018 11:41AM WEST
Please my number is 0202299828....grant me the access to buy the X monthly bundle now...ASAP
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Abigail Aug 09, 2018 11:52AM WEST Vodafone Ghana Support

Hi Jeffrey Newton,

Thank you for getting in touch with us, I am pleased to be of assistance.

Apologies you are unable to activate x .

Checking on your number you have already activated the starter daily bundle which is conflicting with the subscription of the x bundle. Kindly contact back so we take off the bundle after you have exhausted the 20mb left. However be checking your balance via * 700* 2 # so don’t use more than the 20mb else you will be charged on pay as you go.

I am available to assist should you require further assistance.

Thank you for choosing Vodafone as your preferred network. Have an awesome day.

Regards,

Amma.

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Jeffery Newton Aug 09, 2018 12:54PM WEST
Please,I'm certain my current data bundle is finished...Help me get access to bundling for Vodafone X monthly..
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Jeffrey Newton Aug 09, 2018 12:55PM WEST
My number is 0202299828
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Abigail Aug 09, 2018 01:05PM WEST Vodafone Ghana Support

Hi Hi Jeffrey Newton,

Please your account have been refreshed, restart your device, call 5888 and follow the voice prompt to activate your preferred x bundle.

Thanks.

Regards,

Amma.

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Jeffrey Newton Aug 09, 2018 01:21PM WEST
I dont know why this is still happening but I'm still getting the same response that I was unable to enjoy the X monthly bundle...I wish you could directly activate it for me from my balance account coz I'm not using data to browse now but my rare airtime...
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Jeffery Newton Aug 09, 2018 01:30PM WEST
Is it coz I bought my airtime from my Vodafone cash account that's why I'm encountering this problem? In any case,kindly activate the 11.99 GH for X monthly bundle for me..My number is 0202299828...
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Dorothy Welsing Aug 09, 2018 01:38PM WEST Vodafone Ghana Support

Hello Jeffery Newton,

Apologies you are still having issues activating the offer.

Please checks on the account show you do not have enough space on the account for the activation to be done. You will have to exhaust either of the bundles on your account to create space for the bundle to be activated.

Alternately you can request for any of the allocations to be taken off for space to be created. Kindly dial *126# or *124# for the offers on your account and assist with feedback if you want any offer taken off.

I am available for any further assistance you might need.

Thank you and enjoy your day.

Regards,

Dorothy.

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Jeffrey Newton Aug 09, 2018 01:42PM WEST
Actually,I dont really understand what you're talking about...but just take off all allocated account bundles from my account and let me have a refreshed account to be able to bundle for the X monthly bundle pls...
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Jeffrey Newton Aug 09, 2018 01:48PM WEST
After dialing *126#,all I see are the details from my bonus credit,VF account and internet bundle...Please if you have to take of the internet bundle account to give me access to bundle for the X monthly, just do it pls
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Abigail Aug 09, 2018 01:51PM WEST Vodafone Ghana Support

Hi Hello Jeffery Newton,,

Kindly be informed the issue has been reported for further assistance. 1-SJSJ8K4 is your incident id for follow up. We will keep you updated via SMS once resolved within 24 hours.

Thanks.

Regards,

Amma.

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