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Fixed broad band down for a week now !

Walid safi Sep 28, 2018 11:02PM WEST

Hello,
I reported my issue since 4 working days ! With a ticket number 1-TAC865Q .

Every time i call the support they say sorry we r working on it, our engineers are working on it !
Till now nothing, and the issue still persist !
And the joke is you sent me a message after my call to rate your support ! Honestly its zero ! Sorry to say that but am paying these days and i have a work to finish using that internet connection !
Your service is going down ! You used to have better service and support !

Please i beg you advise !

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Anita Sep 29, 2018 03:12AM WEST Vodafone Ghana Support

Hello Walid Safi,

Thank you for bringing this to our attention.

I apologise sincerely for the inconvenience caused you with regards to the delay in resolving the issue, i am happy to help.

Please note that the issue has been escalated to our support team to speed up the resolution, you will be updated as soon as we receive feedback from the team.

Once again I truly apologise for the inconvenience caused.

I am available to assist you should you require further assistance.

Thank You an have an awesome day.

#HappyToHelp. Anita.

Up 0 rated Down
Walid safi Sep 29, 2018 09:52AM WEST
Okay, am waiting then,

Thank you,
Up 0 rated Down
Walid safi Oct 01, 2018 10:42PM WEST
Thank you,
Solved 👍,
Up 0 rated Down
Abigail Oct 01, 2018 10:56PM WEST Vodafone Ghana Support

Hi Walid safi,

We appreciate the feedback shared and are glad the issue has been resolved.

Do contact us again should you require assistance.

Thank you for choosing Vodafone as your preferred network. Have an awesome evening.

Regards,

Amma.

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