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Deducting credit while I have bundle

Ruth Oct 14, 2018 08:47AM WEST

Please I'm on an X offer which is not yet expired and I still have bundle for social media but anytime I recharge, the credit gets deducted instead of the bundle. Why? I don't understand because those small amounts of credit I recharge are for other important purposes and not for social media. Please, let me understand and possibly get back my credit because it was nowhere indicated that your credit would be deducted even if you still have social media bundle.
My number is 0507881340. You can check the deductions made and if possible give it back which I would be very grateful.

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