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Upgrade to Fiber delays

Michael Oct 17, 2018 05:45PM WEST

Hello Vodafone,
I have requested for an upgrade from copper to fiber and been following up on this since August 6 when i picked the fiber router. I was told within 5 days the technicians will visit and install the fiber modem and till now am still waiting. I have followed up on this for far too long and anytime i call i get the same feedback we have forwarded to the technicians. When are the technicians going to install the modem? For this reason i have stopped buying data. my account code is P0051866. Am sure you can get the number of times i have followed up from your incidence report. I though you are keen to satisfying your customers.

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Dorothy Welsing Oct 18, 2018 01:11PM WEST Vodafone Ghana Support

Hello Michael,

Good Afternoon.

Apologies you have been assisted with the fiber service.

Kindly assist with the broadband number you are upgrading to the fiber service. Also assist with the mobile number and email address you attached to the application for checks and assistance.

Waiting for your response.

Thank you for contacting Vodafone and have a nice day.



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Michael Oct 18, 2018 05:06PM WEST
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Ametepe, Bridget Oct 19, 2018 11:08AM WEST Vodafone Ghana Support

Hi Michael,

Thank you for the details provided.

The application has delayed because the team indicates the contact number provided was unreachable, kindly provide a contact number we can reach you on for assistance.

Standing by and hop to hear from you soon.

Thank you and have a blessed day.



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Michael Oct 19, 2018 04:23PM WEST
This is interesting, i hope you have seen my incidence and the number of times i have called Vodafone with all my numbers. And am hearing you cannot reach me,this is unfortunate. 0244815649,0270551338,0505533058.
I hope the person assigned to contact me will reach me this time.
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Dela Kporvie Oct 19, 2018 06:55PM WEST Vodafone Ghana Support

Hello Michael.

Thank you for the number provided. I am pleased to help.

Please I have filed a report with ID:1-TOC1JZX for resolution.

Thank you an d have a great day.



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