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Bad Customer Service

T C Morganthau Nov 14, 2018 01:38PM WET

I have complaints and suggestions rather

I have recently relocated to Accra. I have been dealing w Vodafone staff for the last 4 weeks to install broadband at my residence. It has been 4 weeks of agony and frustrations w no installation to date. I already paid. I contacted Vodafone via chat, WhatsApp, etc. but no results. The technician that was supposedly assigned to help no longer picks up the phone when I call. Truly bad service.Imagine not having internet for this long.

The Vodafone CEO should make her email available on the company site so frustrated customers like me can reach out to her (see example by DHL. One can reach the managing director and the customer service manager at any time! And they respond to each mail). Perhaps the Vodafone managers should try to test their customer service to see what it is happening.

Sincerely.
TC.

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Naa Nov 14, 2018 05:59PM WET Vodafone Ghana Support

Hello Valued Customer,

Thank you for contacting us.

Our apologies for the poor customer service you have experienced. I am pleased to assist you.

One of our core values as a company is “customer satisfaction” and for this to have happened to you is deeply regretted.

We have nonetheless, taken lessons from your bad customer service experience and going forward, we will put in measures to avert a repetition of what you went through.

In view of this, kindly provide me with the number you used in applying for the service and the date you made payment for further checks and assistance.

Do not hesitate to contact us again should you need further assistance.

Thank you and have a blissful evening.

#HappyToHelp.Naa

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Tc Nov 19, 2018 10:00AM WET
Could you pls send me a private email? I don’t eat to post my details publicly. As of today, my installation has not been done and nobody at Vodafone had the decency to call me to at least give me an update. My payment was made on Nov 6, 2018.
Regards.
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Dorothy Welsing Nov 19, 2018 11:18AM WET Vodafone Ghana Support

Hello Valued Customer,

Good Morning.

Kindly send the phone number and email address used to apply for the service via our email address info.gh@vodafone.com.

Also assist with a screen shot of the receipt or confirmation message received after making payment for the service for checks and assistance.

Waiting for your response.

Thank you and have a wonderful day.

Regards,

Dorothy.

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