SIM Card Registration Exercise FAQs

What is SIM card registration?

Subscriber Identity Module (SIM) Registration is the process through which a customer can purchase a SIM card from Vodafone Ghana and have it legally registered on the network to receive voice and data service.

Why do I have to register my SIM card(s)?

It’s the law. All customers who intend to receive voice and data services in Ghana are legally required to register their SIM cards before use. Subscriber Identity Module Registration Regulations 2011, L.I.-2006.

When should I register my SIM card(s)?

The registration exercise started on 1st October 2021 and is ongoing.

Where can I register my SIM card(s)?

a. The first step can be done in the comfort of your home. Dial *404# and follow the instructions. You will need your Ghana Card to complete this step. Visit – https://vodafone.com.gh/sim/

b. The second step is to locate a SIM registration centre. For further information, click here

Who is required to register a SIM?

Anyone in Ghana, both citizen or foreign national, who intends to use mobile services is required to register their SIM card(s).

What are the requirements?

a. Ghanaian Citizens – A valid Ghana Card

b. Ghanaian Businesses - Business Certificate of Incorporation, Ghana Card/Non-Citizen Ghana Card (for foreign employees)

c. Foreign Nationals resident in Ghana – Non-Citizen Ghana Card

d. Foreign Nationals on short visit (<90 days) – Passport or ECOWAS Card

e. Foreign Nationals (roaming) – no requirement to register

How many SIM cards can I register?

a. Individuals can register a maximum of 10 SIM cards across all networks

b. Businesses may register as many as required to operate successfully

Will I be required to make payment for the registration exercise?

Can I get my SIM registered if I do not have a Ghana Card ID

What happens to my SIM if I do not register it?

Your SIM will be disconnected from the network and blocked from accessing all services i.e. calls, data (internet), SMS and mobile money services.

How can I update my registration with my Ghana Card?

You will need to link your Ghana Card to your SIM card using the various options below:

a. By phone (USSD) - dial *404# and follow the instructions

b. MyVodafone App

c. Visit - https://vodafone.com.gh/sim/

Do I have to visit your offices to register?

No. However, you may visit any of our approved Agents or Retails Shops if you require assistance with the registration process. For further information,click here

Can I register with my details on behalf of a minor (<15 years of age)?

Parents/guardians can use their Ghana Card details to register on behalf of a minor for which they are responsible. The SIM card will be registered in the name of the parent/guardian.

Will foreign nationals residing in Ghana be permitted to register their SIM cards?

Yes, using their passports and/or Non-Citizen Ghana Card.

Can I register my personal SIM using my company registration details?

No. Selected delegates from your company will register company SIM cards on the behalf of the business.

How safe is my personal details when captured?

Vodafone takes your privacy very seriously and we take all measures to ensure that your data is safe and secure as per the Data Protection Act 2012, Act 843.

I have multiple SIM Cards with the same details, will the details change for all if I register one?

No, you will need to register each SIM Card separately.

How can I check if my registration was successful?

you can dial *400# to confirm your unique code.

Will I be required to register the details on my mobile money account too?

No. Details captured during the SIM registration will be used to update your VF cash account.

I bought my SIM Card already registered can I still register using the Ghana Card?

Yes. You will need to go through additional steps to prove that you own the SIM card to be registered. You will have to successfully answer some security questions.

I already used Ghana Card before the directive, do I have to register again?

Yes. The National Communication Authority and Ministry of Communications & Digitalization have instructed that all SIM cards be registered again using the Ghana Card ONLY.

I am a foreign national, but I do not have the non-citizen Ghana Card, what should I do?

Visit any of the National Identification Authority (NIA) offices across the country for support. More information can be found at https://nia.gov.gh/registration-centers/ .

I am a Ghanaian citizen, but I do not have the Ghana Card, what should I do?

Visit any of the National Identification Authority (NIA) offices across the country for support. More information can be found at https://nia.gov.gh/registration-centers/ .

I am physically/mentally challenged how can you help me?

Kindly visit any of our retail shops with your Ghana Card for special assistance.

Can I port my SIM after registering it?

Yes. The porting process remains the same but with Ghana Card as the only acceptable form of ID.

I only see a name when I dial *400#.

This means you have not registered using the Ghana Card, please dial *404# or visit https://vodafone.com.gh/sim/ to start the process.

I've read all the information, but I still have questions. Can I speak to anyone for help?

You can reach us via all our digital channels as follows:

WhatsApp - 050 100 0300 (https://bit.ly/TOBiWhatsApp)

Facebook - Vodafone Ghana

Twitter - @AskVodafonegh

TOBi - https://chat.vodafone.com.gh/

SMS - 655